Blogs

The hospitality industry has risen to the challenges of a new era. How have organizations done this exactly? What adjustments have they made, what technology is in place to help them, and how do healthy technology partnerships play a vital role in their success? Hospitality Upgrade Magazine spoke with Mike Dickersbach, VP of Global Hospitality Services at Infor to learn his perspective on these questions. Watch the video.

Hospitality service staff are the heart of the industry, exemplifying company values of guest comfort and care. To do their jobs well without undue stress, they need a reliable and intuitive framework supported by integrated systems and intuitive processes. How does advanced hotel technology help create healthy, happy places to work? What role does a scalable technology platform play in recognizing and retaining talented hospitality workers? Here are some thoughts.

Human nature favors the known – the status quo. For example, many operators may view the hospitality solution they have in place as perfectly adequate: It’s what they know and use every day. It serves its function and is much easier to keep than to change. That perception is called “stickiness” – you stick to it because it’s there, firmly entrenched, and seems to work. But we all realize that the industry is moving in new directions that will eventually leave you in the dust if you stay stuck. How do you navigate the delicate balance between what works today and what must be put into place as the competitive landscape evolves? Let’s explore that question here.