Infor CloudSuite Distribution April 2026 release: Powering faster, smarter operations for distributors

Distribution is changing fast. Customer expectations are rising, supply chains are more complex than ever, and the margin for error keeps shrinking. Whether it’s a technician in the field trying to identify an unknown part, an order clerk toggling between multiple screens to confirm availability, or a warehouse manager handling high volumes of paper pick tickets—every friction point costs you time, money, and customer trust.

The April 2026 release of Infor CloudSuite™ Distribution delivers some exciting enhancements designed to eliminate those friction points. From industry-specific AI agents that automate and orchestrate complex workflows, to a reimagined order entry experience that puts every detail on a single screen, these capabilities are built with one goal in mind: helping distributors operate faster, serve customers better, and scale with confidence.

Here’s what’s new—and why it matters.

AI that works across your business—not just in a pilot

New Infor Industry AI Agents and an enhanced Agentic Orchestrator move AI from proof of concept to production at scale.

Infor Industry AI Agents and Infor Agentic Orchestrator

Most enterprises hit the same wall with AI. The pilot works, but scaling it into real operations stalls. Fragmented workflows, heavy integration costs, and weak governance get in the way. This release breaks through that barrier with four new Infor Industry AI Agents and a significantly enhanced Infor Agentic Orchestrator that coordinates them.

Supervisory agents now coordinate specialized task agents, maintaining context across tools and actions. Native Model Context Protocol (MCP) server integration connects agents directly to Infor Industry Cloud Platform applications, standardizing data and actions so you can deploy faster and extend connectivity as your needs evolve. New capabilities include an automated evaluation framework for validating agent responses, Focus Mode for targeted agent interactions, and Inline Thoughts that surface each agent’s reasoning path for full transparency.

Benefits: Eliminate manual tasks with coordinated, multi-agent automation—then scale confidently with built-in governance, visibility, and testing.

Generative AI (GenAI) embedded experiences with Infor Birst Visualizer Builder

Asking questions of your data should be as easy as asking a colleague. With the new AI-driven Visualizer Builder in Infor Birst, users can build and format charts using plain, natural language—no training or technical know-how required.

Benefits: Put data insights directly in the hands of every user to enable faster decisions with no bottleneck on the analytics team.

Duplicate record detection and Infor Service Management (ISM) process mining

Duplicate records and hidden process inefficiencies can quietly undermine operational accuracy. New Value+ capabilities combine robotic process automation (RPA), AI, and machine learning to automatically detect duplicate records and surface bottlenecks across your key service business processes—without requiring manual audits or tribal knowledge to find them.

Benefits: Reduce manual effort, improve data accuracy, and streamline operations with AI-driven insights working behind the scenes.

 

One screen, smarter orders and fewer bottlenecks

A unified order entry view and configurable cross-docking controls that speed up decisions from the desk to the dock.

Order entry 360-degree view

Order entry clerks are familiar with the challenge: toggling between screens to check warehouse availability, find substitutes, confirm pricing, evaluate sourcing options, and identify upsell opportunities. Every extra click slows the order and risks missed revenue. The new 360-degree product line view in Advanced Line Entry consolidates all of that critical information onto a single screen—availability, substitutes, upsells, pricing, sourcing, and related product details.

Benefits: Faster order processing, smarter cross-sell and upsell decisions, and a better experience for both your team and your customers.

Order cross-docking controls

When kits, value-add orders, and ship-complete orders have components arriving from multiple suppliers on different timelines, items can sit in the cross-dock area for days or weeks—cluttering the dock and dragging down throughput. New Total Warehouse Logistics (TWL) configuration parameters let you select exactly which order types are eligible for cross-docking, aligning dock behavior with your actual business rules and supply patterns.

Benefits: Improve dock throughput, reduce handling costs, and take back control of your cross-dock workflow.

 

Personalized customer experiences at scale

Small details—like the right language or a personalized subject line—make a big difference in customer trust.

Fully customizable emails

When important documents land in a customer or vendor’s inbox, the email surrounding them should be clear, branded, and recognizable—not a generic system-generated message. Both the subject line and the body of emails containing critical documentation can now be fully customized, making it clear what the email is about and who it’s from.

Benefits: A more personalized communication experience that drives quicker responses and higher customer satisfaction.

Ship-to language translations

When document translations are determined by the main customer language alone, local customers at different ship-to locations can receive quotes, acknowledgments, and invoices in the wrong language—creating confusion and potential compliance risk. A new company-level option now uses the ship-to location’s language for document translations, automatically delivering properly localized documentation.

Benefits: Reduce manual intervention and compliance risk while ensuring every customer receives documents in their language.

 

Paperless pickups, global reach

Digital proof of delivery now extends to the will-call counter—with multilingual support that meets customers where they are.

Proof of delivery (POD) for will-call orders and multilingual support

Will-call pickups still run on paper pick tickets and manual scanning at many distributors—creating administrative overhead, delays, and poor traceability. POD now extends to will-call counter workflows, letting warehouse staff capture digital signatures at the point of pickup and attach documents electronically.

POD now supports French (Canadian), Spanish (Mexican), German, and Swedish, in addition to English.

Benefits: Eliminate paper-based pickup workflows, strengthen audit trails, and engage customers in their preferred language. 

 

Supercharged field service

Give technicians the tools to diagnose faster and resolve issues right the first time.

ISM GenAI Image Recognition

When a technician encounters an unknown part in the field, the old approach (e.g., calling a colleague, searching catalogs, relying on tribal knowledge) consumes valuable time and often leads to wrong part orders. With GenAI Image Recognition, a technician simply captures a photo. The system identifies the part, returns common issues and troubleshooting steps, checks inventory for exact or similar parts, and can even prompt an order—all in seconds.

Benefits: Faster diagnosis, better first-time fix rates, fewer wrong-part orders, and a better service experience for your customers.

ISM Service Manager Workspace

Service managers shouldn’t have to search across the enterprise resource planning (ERP) system for the information that matters most. The new ISM Service Manager Workspace surfaces alerts and critical tasks that require immediate action in a single, role-relevant view—with an optimized layout that works seamlessly on mobile. Faster attention to incidents means better customer outcomes.

Benefits: Increased productivity and faster incident response on any device, wherever work happens.

 

Ready to see what’s possible?

Learn more about how Infor™ helps distributors address top business challenges and how CloudSuite Distribution has helped customers transform their operations while achieving profitable growth.