Infor FSM: Purpose-built cloud ERP for service industries

Infor Financials & Supply Management ERP is built to provide the industry-specific depth that healthcare, public sector, hospitality, financial services, and other service-focused organisations need to manage resources, ensure accountability, and drive efficiency.

PRODUCT HISTORY

Transforming service ERP: From Lawson S3 to Infor FSM

Infor Lawson S3 was originally developed by Lawson Software in the 1990s and focused on finance, purchasing, and human resource management. In 2011, Infor acquired Lawson and evolved the legacy Lawson S3 foundation into a modern cloud ERP solution designed for the way complex service industries work. Renamed Infor Financials & Supply Management in 2016, it features process catalogues with thousands of integrated finance, supply chain, and HR workflows built for service industries and delivered out of the box.

Today, Infor offers multiple ERP solutions that are purpose-built for specific industries. Each runs on the Infor Industry Cloud Platform and is designed to meet the unique operational challenges and regulatory requirements of that sector.

INFOR FSM SOLUTIONS

ERP purpose-built for service-focused organisations

From hospitals and schools to government agencies and service organisations, these sectors demand financial clarity, compliance, and control. Infor FSM ERP combines analytics, automation, and industry-specific functionality to help you adapt quickly and perform with precision.

Healthcare ERP

Healthcare organisations face tight budgets, evolving regulations, and the need to deliver high-quality patient care. Infor Healthcare ERP streamlines complex administrative, clinical, and financial processes, improves data access, and supports compliance to help providers work efficiently and focus on better outcomes.

Public sector ERP

Public sector agencies and institutions manage diverse programmes, strict compliance rules, and public accountability. Infor Public Sector ERP connects financials, procurement, HR, and service delivery in a unified system, enabling transparency, efficiency, and agility across departments.

Public sector ERP software

Range of service industries

Financial, legal, and professional services; construction and engineering firms – even airlines, and sports and arts organisations – each have unique demands, from resource allocation to complex project tracking. Infor FSM provides tailored workflows, real-time data, and integration to improve performance, compliance, and client service.

Product Innovation

Built for industry, evolved for today’s challenges

Infor FSM runs on the Infor Industry Cloud Platform – a flexible, cloud-native platform providing the infrastructure, integration, and extensibility required for scalable, end-to-end enterprise applications. Infused with advanced technologies like GenAI and process automation, Infor’s ERP solution helps services organisations manage complexity and make informed, confident decisions.

Cloud-native platform

Delivered on AWS, Infor FSM combines powerful finance and supply chain capabilities with secure, scalable cloud architecture. Continuous innovation keeps systems current without disruptive upgrades, while secure access empowers teams anywhere.

Infor + AWS

Modern, role-based UX

Infor FSM delivers an intuitive user interface designed for the way frontline employees work. Role-based dashboards and personalised homepages make the most
important tasks and insights clearer and more immediately accessible.

Role-based workspaces

Enterprise AI

Better decisions, built right into the flow of work. Infor integrates AI directly into core processes to bring tailored insights and automation to every role – driving clarity, confidence, and productivity.

Explore enterprise AI

Document management

Integrated document management offers a secure, central content repository that’s seamlessly integrated with ERP. With version control, workflow governance, and searchability, you’re always working from the latest, right-from-context document.

Read the brochure

Embedded analytics

Prebuilt KPIs, dashboards, and reports are part of the core system. From budget tracking to supplier performance, leaders and teams can see the whole picture instantly and make decisions in real time.

Explore data & insights

Process automation

Recurring tasks can be automated across purchasing, inventory, and financial operations. This minimises manual entry, reduces errors, and accelerates approvals with more adaptable workflows.

Discover RPA

Built-in compliance

Sensitive data and secure perimeters are integrated with access controls, audit trails, and regulatory tools. Your important information stays protected and governance and compliance are always at the fore.

Learn about GRC

Integration-ready

APIs and prebuilt connectors keep data flowing and systems integrated across the business. Connect easily with other Infor applications as well as third-party and external systems and tools.

Explore iPaaS

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CUSTOMER SUPPORT

Already an Infor customer? Visit our Customer Centre

Have questions, preparing for an upgrade, or exploring roadmap plans? Visit Infor’s Customer Centre to browse knowledge base articles, submit support requests, suggest enhancements, and find resources tailored to your industry.

Visit the Customer Center

Infor FSM FAQs

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Built for industry, evolved for today’s challenges

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Infor FSM: Purpose-built cloud ERP for service industries

Transforming service ERP: From Lawson S3 to Infor FSM

ERP purpose-built for service-focused organisations

Healthcare ERP

Public sector ERP

Range of service industries