Introducing Infor Industry AI Agents: AI built for your industry, ready from day one
So, what do AI agents actually do? Think of them as digital companions for your business. They listen to your request, gather the right data, and carry out steps on your behalf, while keeping you in control. In other words, they’re like dependable experts who never get tired of the repetitive work, so your people can focus on higher-value decisions.
Unlike generic AI tools that require heavy customization and rarely scale, Infor Industry AI Agents are purpose-built to orchestrate and automate complex, high-value processes that define industries, such as manufacturing, distribution, and services. They help teams work faster, reduce errors, and make better decisions with confidence.
What makes Infor Industry AI Agents different
Infor Industry AI Agents are the only AI agents designed specifically for your industry and roles. They are:Built on industry context
Our agents help you optimize end-to-end processes across your organization because they’re designed with industry logic in mind. They are prebuilt on Infor Industry Process Catalogs and Value Maps to understand your micro-vertical processes, key performance indicators (KPIs), and compliance requirements that matter most in areas such as manufacturing, distribution networks, and healthcare compliance.Fueled by complete data
Our agents are role-based, specializing in specific tasks and actions to reason accurately, act with precision, and support decisions based on the realities of your operations. They are grounded in real-time Infor and non-Infor data with our unified data management approach to enrich and transform operational data into relevant insights.Orchestrated with control
Our agents give you the operational flexibility to set parameters, decide what they should automate, and how they scale. They are governed through the Infor Industry Cloud Platform and powered by the Infor Agentic Orchestrator, which coordinates how agents interact with Infor and non-Infor systems, data, and models. Infor Agentic Orchestrator combines Amazon Bedrock for model choice, LangChain for multi-step orchestration, and built-in governance for security, transparency, and auditability.Together, these capabilities allow Infor Industry AI Agents to scale your operational impact as experts working alongside your team, being contextually aware, outcome-driven, and secure by design.
How Infor Industry AI Agents help in the flow of work
With Infor Industry AI Agents, you don’t need to jump between systems or dig for information. They work with each other—and alongside you—like collaborative teammates. You ask questions or set a goal, and together you and the Infor GenAI Assistant decide the next best step, with agents providing precise answers or actions in seconds.
For example:
- A project manager in manufacturing works with a Project Agent who flags delayed projects, analyzing root causes to protect margins and timelines.
- A service planner in distribution works with a Workorder Agent who analyzes predicted heavy equipment failures and schedules the appropriate technician.
- A warehouse manager in healthcare works with an Inventory Agent who manages inventory levels and cross-checks open purchase orders.
- An accounts payable manager works with a Payables Agent who reviews outgoing invoices, prioritizes payments, and highlights risks to cash flow.
And that’s just the start. Infor Industry AI Agents operate at different levels, with process-level agents orchestrating end-to-end processes, supervisor-level agents managing specific initiatives and agents, and task-level agents handling detailed actions. From simple information retrieval to complex multi-step process automations, they work together to ensure every layer of work is supported.
Infor Industry AI Agents are available across Infor CloudSuite applications, ready out of the box with prebuilt industry knowledge. From manufacturing and supply chain to finance and workforce management, every agent is equipped to work alongside your team. Customers can also create agents tailored to their unique needs using the tools and integrations available through the Infor GenAI Agent Factory.
Why now
We know many organizations are eager to adopt AI, but they face challenges ranging from fragmented data and manual processes to concerns about trust and governance. Infor Industry AI Agents address those barriers head-on by delivering AI that’s embedded, governed, and ready to scale.
Infor Industry AI Agents adhere to strict governance standards for data privacy, auditability, and transparency, governed within Infor Industry Cloud Platform, helping organizations adopt enterprise-grade AI with confidence. This means you can start realizing value quickly, without costly integrations or risky pilots that stall out.
Looking ahead
The introduction of Infor Industry AI Agents gives our customers a new practical way to improve processes and achieve faster results. As part of the broader Infor Industry AI portfolio, these agents extend the value of AI across operations in ways tailored to your needs. Over time, these agents will expand to cover more micro-verticals, roles, and advanced orchestration, working together to automate even more complex processes.
From day one, they deliver something unique: AI that is practical, trusted, and built for the way your industry works, helping you unlock value with Infor Industry AI Agents infused in your processes. It’s the most practical way to adopt AI, by embedding it directly into industry processes where it can deliver measurable value immediately.
Infor Industry AI Agents are currently available in limited release, with broader availability planned in 2026. See the complete list of available Infor Industry AI Agents and how they can help optimize your processes today.
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