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Hospitality technology for hotels and resorts

Unify and refine hotel operations. Deliver superior guest experiences. Implement intelligent strategy.

Hospitality software serving hotels and resorts globally

Infor’s integrated cloud hospitality software for hotels and resorts helps organizations to build their business on a scalable, end-to-end technology platform.

Infor is committed to helping businesses streamline operations, maximize profitability, deliver great guest experiences, and compete globally today and in the future.

A scalable hospitality technology platform

Essential systems integrated to deliver efficient operations, superior guest experiences, and profitable returns.

Delivering a great guest experience every time
Screenshots of mobile devices with hotel reservation and breakfast data displaying.

Delivering a great guest experience every time

Streamline your organization to deliver a modern hotel stay.

  • Enable guest control, visibility, and preferences throughout their journey via their own mobile devices
  • Offer contactless and paperless check in and check out, add-on options, room and maintenance request features, and more
  • Inform effective engagement strategies via robust CRM capabilities to tailor experiences according to guest profiles
  • Activate upsell opportunities via advanced hotel PMS capabilities at the booking stage
  • Leverage mobility tools for hotel staff to improve processes, communications, and more flexible services to guests

See Infor Hospitality Management Solution (HMS)

Managing revenue and yield more intelligently and efficiently
Two smiling colleagues – man in foreground, woman in focus – in an office at a meeting.

Managing revenue and yield more intelligently and efficiently

Leverage the power of data science to optimize total revenue potential.

  • Maximize occupancy while protecting rates via automation
  • Source strategic insights from focused analytics to make better decisions based on real data in real time from multiple sources
  • Enable “always on” functionality to ensure action on the most recent data, around the clock
  • Generate detailed demand forecasting information while on site or on the go
  • Implement strategies across multiple sales channels via cloud-based solutions and infrastructure

See Infor EzRMS hotel revenue management

Coordinating full-spectrum event business from initial inquiry to final invoice
A gathering of professionals at a live event in a hotel function space greet each other and talk

Coordinating full-spectrum event business from initial inquiry to final invoice

Automate the event booking process for maximum profitability.

  • Get detailed customer history from a single dashboard
  • Improve expense and labor controls and event change auditing
  • Control and better manage food and beverage costs
  • Enable property management integration for group booking visibility
  • Access the system from any device

See Infor Sales & Catering Solution (SCS)

Empowering teams with greater efficiency to enable success
A hotel houskeeping service worker makes a bed in a guest room

Empowering teams with greater efficiency to enable success

Implement solutions to proactively enable staff—online, anytime, all the time.

  • Deliver efficient and frictionless services and communication between staff and guests
  • Grant team members access to key information in real time via mobile devices and web browsers without middleware
  • Monitor real-time workloads, activities, completed tasks, and interactions with guests, increasing, operational efficiency across all locations
  • Track and measure accountability with other team members or departments more accurately
  • Reduce operational friction for staff as they manage operations via mobile and web-based platforms—bookings, maintenance, cleaning protocols, and more
Fostering scalable digital transformation in a shifting industry landscape
A smiling woman shakes hands with a business prospect.

Fostering scalable digital transformation in a shifting industry landscape

Scale operations across all locations with a secure, integrated hospitality cloud platform.

  • Apply last-mile hospitality industry-specific functionality in a scalable and secure cloud implementation
  • Deploy across multiple locations and brands via cloud-based multi-tenant Amazon Web Services® (AWS®) infrastructure
  • Ensure ongoing compliance such as PCI PADSS, CCPA and GDPR and other regulatory compliance requirements
  • Incorporate machine learning-driven data science and analytics for quick decision-making informed by real business data
  • Increase productivity and profitability with mobility, analytics, business intelligence, team collaboration, to help identify industry-specific KPIs to support decision making

Technology plays a critical role in our business. Our goal is to enable managers to have the right tools available to them so they can reduce administrative burdens and focus on delivering core business value and guest satisfaction.

Hotels & Resorts cloud software

Hospitality Management Solution (HMS)

Infor Hospitality Management Solution (HMS) is an advanced, cloud-based hotel property management system (PMS) that enables hotels of all sizes and scales to personalize the guest experience and create the kind of operational efficiency, flexibility, and data security needed to meet the evolving expectations of increasingly tech-savvy guests. Infor HMS is a hotel PMS solution that’s natively built and deployed in the cloud, helping hotel organizations to create a robust and scalable hospitality technology platform.

Hotel Revenue Management System (RMS)

Infor EzRMS is an advanced hotel revenue management solution that helps hotels to track all aspects of the business to help ensure profitability. The solution is powered by precise machine learning algorithms, calculating demand forecasts for hotel room future use, recommending timely selling strategies like stay controls, open/close room categories, overbooking levels, and more. Intelligent and automated, Infor EzRMS augments the expertise of revenue managers and their teams, helping organizations to realize revenue potential and build momentum for future growth.

Sales & Catering Solution (SCS)

Infor Sales & Catering solution covers the whole spectrum of event planning in hotel spaces, enhancing an organization’s capacity to plan and manage events and to build a solid foundation to maximize returns. From the initial booking process to the final invoice, our solution is a prime hub to keep all of the moving parts of an event in a single and user-friendly environment throughout its entire lifecycle. This is a process-driven and highly customizable platform designed to increase visibility, simplify workflows, and help to ensure precision at every stage.

Hospitality Price Optimizer (HPO)

Infor Hospitality Price Optimizer (HPO) removes the uncertainty around setting competitive and profitable hotel guest room and event space pricing. The solution automates pricing multiple times a day as needed, helping hotel organizations increase revenue and profits. It dynamically sets optimized room pricing and automatically publishes the most accurate and competitive rate to all relevant distribution channels simultaneously. Infor HPO also includes an innovative pricing simulator that allows teams to test pricing scenarios. This all adds up to hotel pricing that’s smart, precise, and consistently competitive.

Table and Reservations Solution (TRS)

Infor Table Reservation System enables streamlined reservations for hotel amenities, restaurants, and entertainment facilities and assets such as tables, fitness machines, cabanas, recreation facility schedules, and others. The solution helps hotel and resorts organizations to more efficiently manage amenities and assets using advanced reservations and floor management functionality.

Other advanced software solutions

Infor understands the complexities of today’s hospitality industry. We’re dedicated to supporting industry leaders in their efforts to create superior guest experiences and to empower staff with the right tools to succeed as well. From there, organizations also gain competitive insights to inform strategy to meet today’s challenges while anticipating ones to come. In addition to hotel PMS, hospitality revenue management, and other essential solutions, Infor also helps hotels and resorts in a wide range of ways to support organizations beyond those core components, including:

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