Infor Value+ accelerates innovation with ERP add-ons

Give your Customer Service team AI-powered solutions to better manage daily tasks and efficiently handle customer emails.

Customer Service Rep Advanced Workspace 
Keep the right information at your fingertips to manage and prevent customer issues.

• Access recent orders and see their status at-a-glance
• Identify orders likely to cause customer issues so proactive steps can be taken
• Identify opportunities to generate sales

Customer Service Email Summarizer
Rely on AI to automatically monitor, read, find, categorize, summarize, store, and upload customer emails.

• Identify key information without having to read or manage a large volume of lengthy emails
• Free up more time to handle complex customer issues

Efficiently manage your vendors and suppliers using AI-powered Infor Value+ solutions for vendor performance insights, compliance checks, account creation, and buyer workspaces.

Vendor Performance Insights

• Instantly evaluate suppliers with the help of AI
• Arm yourself with information to address issues and negotiate

Vendor Compliance Checks 

• Automate the checking of suppliers against governmental lists (e.g. OIG) by letting AI do it for you
• Determine how often you want to vendor checks to occur, then ‘set it and forget it’ while staying compliant
• View and monitor checks whenever you’d like
  
   

Supplier Account Creation 

• Manage ‘who does what and when’ from one central place when creating a new supplier account
• Monitor progress in real time and prevent missteps

Buyer Advanced Workspace 

• Centralize daily orders, receipts, invoices, and acknowledgments 
• Quickly identify and fix issues

Keep your customers moving forward with AI-powered Infor Value+ solutions for customer order insights, profitability insights, and account creation. 

Customer Ordering Insights 

• Understand customer ordering trends using an AI-generated grading system
• Catch anomalies in ordering patterns
• Know which customers are making a negative or positive impact on your bottom line

Customer Profitability Insights

• See how customers help or hurt your profits
• View AI-generated customer groupings by high, medium, and low cost-to-serve
• See a final profit rating for each customer.

Customer Account Creation

• Manage ‘who does what and when’ from one central place when creating a new customer account
• Monitor progress in real time and prevent missteps

Automate IT tasks with AI-powered Infor Value+ solutions that create service tickets and store activity logs.

Service Ticket Creation 

• Rely on RPA to monitor incoming emails and create service tickets in Jira or ServiceNow 
• Eliminate the need to manually monitor incoming emails, transcribe issues, and add attachments to create a new service ticket
• Rely on RPA to do the work for you

ION Workflow Audit Trail

• Automatically store ION activity logs in Data Lake for long-term access and easy retrieval during audits
• Access, filter, and view logs for workflows and approvals in a report whenever you like