Infor Pathway
Taking your council to the next level
Infor Pathway is designed for local government and built to underpin 70% of a council’s income
Designed to support open and transparent service delivery, Pathway simplifies the challenges presented by doing business with local government. The solution is designed to helps councils remain compliant with legislative obligations, provide excellent services to their customer, and generate income so they can make greater contributions to their communities.
Highlights
- Cloud first
- Named users
- Digitised services for citizens
- Accurate and easy reporting
- Real-time decision-making
- Compliance with policy requirements
- Mobile empowered staff
- Local support and services from Infor
Driving value for customers across a wide range of council service areas
Local Pathway teams have 15+ years of experience delivering on-the-ground support
Pathway teams provide hands-on support for technologies that facilitate end-to-end council processes.
Local Pathway teams facilitate fast and state of the art implementation, secure data migration from other legacy solutions, and seamless integration to third party ecosystem solutions.
A solution that aligns with your business processes
- Customer Services
- Land & Property Services
- Rates & Revenue Services
- Water & Waste Services
- Planning & Building Services
- Environmental Health & Protection Services
- Animal Services
- Council Facilities Booking & Leasing Services
70 local authority customers trust and rely on Infor Pathway every day
Manage all local government services end-to-end, improve service levels, and optimise staff productivity
Empower your customers with self-service options
Engage members of your community through seamless and easy-to-use self-service experiences. Offer access to high-quality services across all devices, from anywhere.
Self-service channels are an extension of the back office and designed for real-time service delivery and interaction. Customers can easily:
- Manage account details
- View account balances as well as invoices and other correspondence
- Make payments online
- Submit and track applications, licences, permits, requests, registrations, and council facilities bookings
- Manage payment options such as Direct Debit and Arrangements to Pay
A single interface for council staff
A unique set of applications within the council workspace keeps the council’s mobilised workforce connected to real-time data so they can interact in the field and access important workflows when they’re on the go.
The council workspace includes a range of core modules and is enabled by workflow, correspondence management, inspections and spatial integration. The core modules include:
- Customer Management
- Request Management
- Property Administration
- Rates Accounting & Valuations
- Water Billing
- Debtors, Receipting & Refunds
- Applications, Permits & Licences
- Infringements
- Electoral Roll (VIC, SA & WA)
- Trade Waste
- Registers
A platform for your digital transformation
Infor’s Operating Services technologies - which no other property or rating solution vendor provides - open any number of possibilities for digital transformation and innovation. This comprehensive approach offers interoperability with both Infor and non-Infor products within a federated security environment.
- Homepages for the council workspace tailored to each business unit
- Single sign-on and enhanced role-based security
- Intelligent Open Network (ION) technology to integrate with third-party systems and portals
- A range of standard connectors for local government use cases
- Workflow visualisation for managing data flows across multiple systems
- Infor Data Lake functionality for all connected applications– Infor and non-Infor
- All solutions are deployed on the Infor Cloud hosted by Amazon Web Services, providing you with high availability, rapid scalability, performance management, and disaster recovery
Unlock your data’s true potential
Store raw data from across your enterprise in the Infor Data Lake, which processes data from disparate sources such as applications, people, and IoT devices, and translates it into insights and actionable analytics available at your fingertips.
- Data selections from results can be further refined with user configurable insights, along with the option to store for future use
- Council business analysts can unlock powerful data insights and enable users to further refine those insights for each service area