Australian City Council becomes first to move to the cloud with Infor Pathway UX
About this extraordinary Australian City
One of the world's most livable cities, this Australian community has more than one million residents. The City Council is a Local Government authority responsible for providing a wide range of public sector services, policies, and programs. Its customers rely on this extraordinary City to deliver essential services and facilities that build a strong, vibrant community and improve quality of life.
This progressive City Council employs about 900 people to serve its customers. The Council staff works to support the Government's vision of making this City a great place to be, whether as a resident, student, or visitor. To help the Council support open and transparent service delivery, they began using Infor's Pathway Local Government software 25 years ago. At that time, Pathway was an on-premises solution and served the Council well in their goal to provide excellent services to its customers, remain compliant with legislative obligations, and collect payments.
We have achieved a few milestones alongside the Infor team, including first Pathway Council in 1998 and the first Council to move wholly to UX in June 2022. More recently, we are the first Council to the cloud with Pathway UX.
The opportunity
Over the years, this progressive Council realised the need to embrace modern, cloud technology, designed to meet the need of a State Governmental agency. They recognised that performance improvements would greatly assist them in their ability to deliver exceptional services to its customers. Additionally, a move to the cloud would enable them to always be on the latest version of the Pathway solution and take advantage of new functionality.
Another driver to upgrade was the Council had staff completing daily tasks on different versions of the Pathway interface, creating a disjointed experience. The Council had an excellent relationship with Infor and knew they wanted to continue working with the Infor team as a technology partner. That's when the IT department decided to move forward with an upgrade to the cloud with Infor OS® and a Council-wide adoption of Pathway UX.
The Council's lead project manager noted, “We have achieved a few milestones alongside the Infor team, including first Pathway Council in 1998 and the first Council to move wholly to UX in June 2022. More recently, we are the first Council to the cloud with Pathway UX.”
Challenges
1
Council operations were backrunning on a system that was always a few releases behind.
2
Outdated technology was hampering performance and making it more difficult to deliver service excellence.
3
Council staff were running disparate versions of the interface which created a disjointed experience.
Solutions
1
Adoption of cloud technology ensures Council system is always up to date and staff can benefit from all the functionality Pathway offers.
2
Upgrade to modern technology and UX built on best practices enhances performance and ensures Council can meet its goals.
3
Council-wide usage of Pathway UX provides unified version control and continuity across the organisation.
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Progressive City Council has its eye on the future
With the launch of Pathway UX, the Council now has all staff using the same interface to create continuity among employees and all key corporate systems have unified version control. A single interface for Council staff keeps the mobilised workforce connected to real-time data so they can interact in the field and access important workflow when they’re on the go.
This progressive Council continues to leverage Infor Pathway software for State and Local Government to take Council activities and services to the next level. Shortly after the upgrade go-live, the Council project team continued its migration work of reports from the on-premises database to the cloud. Additionally, the Council expanded Pathway’s footprint within its organisation when it adopted the Accounts Receivable module.
The future is bright for this progressive City Council. Building on the stability and scalability that Infor Pathway provides, Council staff can focus on delivering its vision to ensure this Australian City is always a great place to be.