Service and Rental

Empowering field technicians with data at their fingertips
 
Field Services

Create a world-class service organisation

For industries that rely on highly technical components, providing responsive service without sacrificing efficiency or creating unnecessary costs is key. Infor® advanced field service management software delivers service-focused functionality and company-wide access to data that can transform field technicians into trusted advisors.

 

 

Service and Rental Resources

WHITE PAPER

Unlock opportunities for today's enterprise

Monitor scheduling and dispatch

Assign the right technician to the right job, based on location, skills, and available inventory

Oversee rental management

Facilitate quick creation of rental agreements

Control warranty and claims management

Streamline the entire warranty and claims process

Manage work orders

Access defined workflows and automatic escalations and alerts—ensuring that exceptions are handled quickly

Access a contact center

Provide front-line agents with detailed, up-to-the-minute information

Easily manage service contracts

Manage multi-tier service contracts and extended warranties with ease
If you’re not innovating new ways of increasing service levels, you’re going to get beat out. And that’s how we approach everything.

STEVE MCENANY

VICE PRESIDENT OF MARKETING AND TECHNOLOGY, MIDWEST WHEEL

Midwest Wheel increases operational efficiency
Midwest Wheel log
Midwest Industrial quote
Service rental built into ERP system

Service and rental built into your ERP system

Infor enterprise resource planning (ERP) solutions offer service-focused functionality that eliminates the need to enter data multiple times into disparate systems. Working with common data means that everyone works from the same real-time data.

  • Empower service technicians to complete more service orders
  • Enable employees to spend more time building relationships with customers
  • Give managers the tools to analyse data and find strategic growth opportunities
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Add on: advanced service rental

Add-on advanced service and rental capabilities

Empower field technicians to become trusted advisors by integrating advanced service-focused functionality—such as scheduling and mobile accessibility—into Infor CloudSuite™ Distribution.

  • Expand revenue streams through equipment rental with advanced functionality to help manage rental equipment inventory, rental contract agreements, and support for various rental rates and billing frequency
  • Give all of your employees access to the same, reliable, and current information
  • Enable distributors to prevent costly and dangerous gaps in communication, discrepancies, delays, and errors
Mobility fuels efficiency mobile

Mobility fuels efficiency

Whether you choose to leverage the service-focused capabilities within your ERP system or advanced capabilities within Infor Service & Rental, your organisation will benefit from the flexibility of mobile technology.

  • Give field technicians online and offline access to customer and equipment details
  • Empower service technicians throughout the quotation process with on-demand estimates and up-sell opportunities
  • Enable employees, contractors, franchisees, dealers, and customers to access online, remote self-service

Infor OS

A robust cloud operating platform for accelerating innovation throughout the enterprise ecosystem

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