Infor OS

Infor Hospitality

Delivering an advanced, integrated, cloud-based platform for the evolution of hospitality

A dynamic platform to propel great guest experiences

The hospitality industry is all about the experience. But as times change, culture shifts, and new technology emerges to meet new ways to measure what a great experience really is and can be, hospitality organizations have to rise to the occasion. Infor helps brands to do that, with decades of experience in knowing what the challenges are, and with the expertise to provide an end-to-end platform that is designed to scale as the present rapidly becomes the future.

Infor provides an integrated and dynamic platform for hotels, restaurants, and gaming organizations to efficiently and intelligently empower teams to meet the modern guest where they are. We’ve designed a suite of products that integrate with each other and with third party applications to remove friction, increase operational efficiency, and give operators greater visibility when it comes to key business data to continually please guests, build brands, and to create the future of the industry every day as you and your teams achieve your goals.

Efficient, intelligent, agile

Infuse your organization with greater capabilities by leveraging solutions specifically designed for hospitality

Superior guest experiences

Empower and satisfy guests at every stage of their experience with mobile-friendly and guest-driven features and functions

Cloud-native architecture

Unite operations and bring locations, concepts, and brands together via a dependable Infor + Amazon Web Services (AWS) cloud platform

Integrated and data-driven

Create a single source of truth with robust and integrated data management, analytics, and reporting across systems

User-friendly systems

Quickly enable your teams at all levels to optimize their efforts and enhance their ablity to do their best work every day

Screenshot of Infor Hospitality Management System (HMS) for mobile check in

Infor Hospitality Management System (HMS)

A robust, integrated, and scalable hotel PMS for hospitality and gaming

  • Centralized guest profile management via brand wide CRM to better enable personalization across locations and brands
  • Mobile-enabled check in and check out, guest services, housekeeping, and more
  • Customizable fields and screens by user type to enable teams greater service and strategy precision
  • Integration-ready with casino systems to easily connect gaming activities to lodging and amenities rewards
  • Applicable to hotels and casinos of a range of sizes, from global chains to single-location boutique

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A collage of screenshots featuring Infor EzRMS Revenue Management for Hotels

Infor EzRMS Revenue Management for Hotels

An advanced forecasting and strategy solution for a new era in hospitality

  • Science-based not rules-based algorithms to identify current market patterns and inform meaningful actions
  • Data-driven and integrated to align all channels to benefit total revenue
  • Inclusive and optimized for entire brand offering: guest rooms, group sales, function spaces, long-term stay, and more
  • Applicable to a range of properties; hotels, resorts, events spaces, et. al.
  • Supported 24/7 by Infor Concierge to answer questions, provide resources, and help to resolve issues

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Screenshot of Infor POS Restaurant Point of Sale for terminals, kiosks, and dual mode terminals.

Infor POS Restaurant Point of Sale

A powerful point of sale solution for restaurants and managed food services

  • Centralized menu management capabilities to serve QSRs, FSRs, hotel restaurants, and multiple managed food services concepts
  • Designed for a range of hardware options: traditional terminals, kiosks, dual mode terminals
  • PCI-compliant and secure to protect organization and guest transactional data
  • Flexible OrderNow mobile ordering functionality and compatible with third-party ordering applications
  • Integrated with rewards and meal plan providers for seamless user experiences

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Screenshot of Infor Sales and Catering System (SCS)  for hotel, restaurant, leisure, and casinos.

Infor Sales and Catering System (SCS)

A comprehensive events management platform for hotel, restaurant, leisure, and gaming locations

  • End-to-end planning and management platform that incorporates the full event lifecycle from inquiry to invoice
  • Precise resource costing, scheduling, and auditing to stay within budget and deliver efficient services on schedule
  • Applicable to a range of events from family events to industry conferences
  • Automated prompts to enable greater precision and efficiency
  • Integrated with essential systems to enhance communications and build relationships

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Restaurant manager in an apron uses Infor Table and Reservations Solution (TRS) on a tablet.

Infor Table and Reservations Solution (TRS)

A versatile and precise table and asset management solution for restaurants, hotel amenities, venues, and leisure locations

  • Highly adaptable and customizable solution for a range of asset and amenities reservations: tables, sports courts, leisure equipment, spa, gym, and more
  • Visual and timeline-based solution designed for ease of use and precision to reduce overlaps and double-bookings for a range of party sizes
  • Automated to adapt to all kinds of guest traffic and behaviors as needed; advance reservations, walk-ins, no-shows, overstays, and more to maximize turns
  • Accurate wait time management, helping staff to provide realistic information to guests, while also tracking turn rates, bus-to-clear, and other essential information
  • Precise floor plan-based functionality that staff can manage in real time via tablet devices

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Screenshot of Infor Hospitality Price Optimizer (HPO). an always-on pricing solution for hotels.

Infor Hospitality Price Optimizer (HPO)

An intelligent, automated, and always-on pricing solution for hotels

  • Algorithm-driven to automate current and competitive pricing at the right times and in the right channels, 24/7/365
  • Insightful options for running pricing scenarios to test outcomes before publishing
  • Glass-box functionality to allow users visibility into automated pricing decisions
  • Designed to integrate with hotel PMS, CRS, and channel managers to create consistent, optimized pricing in real time, simultaneously
  • Immediate out-of-the-box value with implementation in days, not months

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Infor OS

A robust cloud operating platform for accelerating innovation throughout the enterprise ecosystem

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