Infor Table Management

A comprehensive software solution for managing reservations, waitlists, seating, and service flow

Maximize reservations, optimize restaurant service

Enhancing reservations and booking strategies to get the most out of your restaurant’s capacity is all about increasing turn rates and minimizing table idle times. But creating a superior dining experience for guests is equally vital for success. That means reducing wait times, avoiding inaccuracies like double bookings, and efficiently managing walk-ins, call-aheads, and no-shows.

Infor® Table Management helps to simplify the process for everyone. It lets organizations easily direct guest reservations and booking queries, matching them to tables and other relevant assets on an intuitive and customizable floor plan. Integrated with events and timeline management solutions, Table Management makes the process seamless and friction-free.

Highlights

  • Accurate wait time quotes for a better guest experience
  • Easy walk-in, call-ahead, and online reservation management
  • Tablet-friendly and visually-based floor management interface
  • Instant schedule adjustments for no-shows and overstays
  • Efficient SMS-based alerts for better guest communications

A smarter way to manage reservations

Specialty franchise restaurant The Melting Pot incorporated Infor Table Management to manage reservations and table inventory. Today, its management team is able to gather and analyze data to determine average dining length and optimal seating times. Restaurant staff can easily view seating status at a glance, optimize their performance, and track guest preferences.

20%

increase in table turns

100%

increase in returning guest preference tracking

0

disconnects between table status changes and point of sale

I was able to maximize the window of opportunity for seating guests, resulting in a 20% increase in table turns. Infor Table Management has improved everything from sales to guest relationships.

Michael Frampton
Franchise Owner, The Melting Pot restaurant

Infor Table Management details

Efficiently tracking table status, managing reservations accurately, and making the most out of property assets to increase revenues are fundamental to success. Infor Table Management helps organizations connect these goals and processes, make tasks associated with them intuitive to staff, and ultimately create a superior and memorable guest experience.

Easy guest list management

  • At-a-glance information; party size, special requests, notes, and more
  • Efficient SMS communications with guests to update them on table status
  • Online reservations with no transaction fee

Visually based floor plan representation

  • Intuitive UI design customized for given property floor plans
  • Stylized layout at a glance to make training easy
  • Interface to Infor POS (Point of Sale)

Precise timeline management

  • Efficient scheduling system customizable to specific property assets
  • Automated seating adjustments for early leaving, overstays, and no-shows in real time
  • Ability to consider guest requests to enhance customer experience

Unique analysis and reporting capabilities

  • Easy monitoring of turn rates, guests awaiting service, service completion, asset idle times
  • Service staff efficiency monitoring; active covers, total covers, bus-to-clear times, more
  • Comprehensive customer data for marketing, recognition and building loyalty

Consider Infor Table Management if you are a current customer of:

  • Infor Sales & Catering
  • Infor POS (point of sale)
  • Infor Hospitality Management Solution (HMS)
  • Infor EzRMS
Let’s Connect

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