How Infor empowers service industries in uncertain times

Every time you turn on a faucet, take public transit, travel through an airport, or rely on hospital services, a frontline worker makes that possible.

In service industries, nearly 80% of the workforce is on the front lines – quietly keeping essential services running. These are the people your community relies on every day. Yet despite major investments in modern technology, many organisations still fall short in supporting them. Nurses, field technicians, utility supervisors, baggage agents, and others are often left juggling disconnected systems, administrative overload, and outdated tools.

At Infor, we call this the value void: the gap between technology investments and real-world impact. And in service industries, where even small inefficiencies can disrupt entire communities, that void is becoming more visible than ever.

Closing the value void: Empowering service industries with data, AI & automation

Our work with public sector, healthcare, and service industry organisations revealed five persistent challenges holding them back.

1. Reducing administrative burden with automation and Process Intelligence

Skilled employees lose hours to approvals, data entry, and documentation – pulling their focus away from service quality. Infor solutions enable them to reclaim that time with pre-built, industry-specific processes engineered for the public sector and healthcare that pair with powerful automation to reduce repetitive tasks, so staff can focus on service, not paperwork.

Within those processes, Infor’s Process Mining technology pinpoints inefficiencies and bottlenecks so teams can take action proactively, prevent roadblocks, and stay audit-ready. With Infor’s embedded GenAI Assistant, employees get real-time, industry-specific help right there, in their workflows – no searching or delays needed.

2. Addressing labour shortages with smart Workforce Management Solutions

Burnout, labour shortages, and shifting expectations put intense pressure on frontline teams across service industries. Infor’s Workforce Management solutions bring time tracking, scheduling, and pay rules together in one intuitive, mobile-ready experience that works for frontline managers and employees, with little to no training required.

Infor’s solutions support complex union agreements and real-time visibility into staffing needs, allowing organisations to align labour with demand in real time, keeping operations running, even in unpredictable conditions.

3. Breaking down data silos with real-time visibility and integration

Service organisations generate more data than ever, but disconnected systems make it hard to turn that data into insights. In healthcare, for example, less than 60% of provider-generated data contributes to decisions, potentially missing life-saving information. Infor bridges the gaps between financial, operational, and clinical data to help leaders and frontline teams surface the insights that inform decisions. Infor’s award-winning healthcare data integration platform breaks down barriers between providers, payors, and life sciences organisations by enabling secure, seamless data exchange between systems.

With Infor’s real-time visibility and AI-driven analytics, users can make faster, smarter decisions, improving outcomes for patients, constituents, and customers alike.

4. Boosting financial performance through connected service operations

Volatile macroeconomic conditions have added complexity to global supply chains. When clinical and supply chain teams operate in silos, this complexity compounds, and things fall through the cracks. Stockouts, last-minute scrambles, and lost revenue become routine.

Infor CloudSuite Healthcare allows customers to create a care-connected, data-driven supply chain to prevent supply-related issues before they can impact patients. For example, by connecting surgery schedules and preference card data with inventory systems, hospitals can reserve supplies in advance and keep procedures on track – protecting both patient care and financial performance.

5. Simplifying technology adoption to optimise workforce efficiency

Innovation is moving fast – but many frontline workers are still stuck toggling between outdated systems. Infor Velocity Suite makes it easier to adopt new tools without adding complexity. With prebuilt, data-driven workflows powered by GenAI, robotic process automation, and machine learning, employees can solve problems faster and reduce errors right in the flow of work.

Purpose-built Industry Cloud for predictive insights and operational efficiency

Infor’s Industry Cloud Complete approach is more than just a suite of applications – it’s a way of thinking. It’s about delivering secure, connected, and prescriptive solutions that offer a superior, industry-specific experience and transform service operations.

• Start ahead: Tackling service industry challenges from day one:
  
  • Infor's Industry Cloud Complete approach helps service industry customers deliver for their communities, no matter what headwinds they’re facing. Our complete, industry-specific cloud solutions built for service industries and their unique challenges are designed to address pain points like unpredictable supply chains and talent shortages from day one.
• Get ahead: Leveraging Process Intelligence and GenAI for agility
  
  • With Infor Velocity Suite, service industry customers can stay ahead of new opportunities, regulations, and roadblocks through seamless adoption of genAI, process intelligence, and other advanced technologies pre-built for your most critical use cases.
• Stay ahead: Ongoing customer success for digital growth
  • Throughout your journey, customer success portfolio— fuelled by experts with first-hand service industry experience— provides always-on support designed to drive ROI at every stage of your digital transformation journey.

Empowering frontline service workers with scalable innovation

Frontline workers don’t just keep systems running – they carry out missions that impact lives. The stakes are human, and the margin for error is slim.

Infor is helping close the value void by putting better tools in the hands of those who need them most. Because technology should make life easier, not harder. And when it’s designed with the realities of service industries in mind, it does exactly that.