nVent Improves Customer Experience by Dramatically Enhancing Velocity with Infor M3 CloudSuite

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United States-February 01, 2023, 04:00 PM

First phase of global deployment is complete as seven sites come online in Europe and Asia

NEW YORK – February 1, 2023 – Infor®, the industry cloud company, today announced that nVent, a global leader in electrical connection and protection solutions, has completed the first phase of its Infor M3 CloudSuite deployment in Europe, led by Infor and its partner Columbus, a global IT cloud consultancy. This project is part of a multi-year digital transformation of capabilities, business processes and technology solutions all focused on enhancing digital end-to-end customer journey, making it frictionless and easy for customers to do business with nVent.

nVent is focusing on four strategic pillars in its digital transformation: digitizing go-to-market, digitizing operations, data platform and analytics capabilities, and innovating through connected solutions and software-enabled products. nVent’s partnership with Infor and Columbus is a key piece of the digitize operations pillar. Becoming a 100% cloud company and modernizing its ERP are critical pieces of making sure the operations side of the company is ready to support a seamless customer journey.

nVent rolled out its new Infor M3 CloudSuite, running on Amazon Web Services (AWS), at its site in Andrezieux, France, in the first half of 2021, Tilburg, The Netherlands, in the first half of 2022, and five sites in Asia Pacific (Shanghai, Qingdao, Singapore, Hong Kong and Sydney) in the fourth quarter of 2022. The goal of the project was to consolidate its ERP systems into one single core solution.

“A few years ago, we surveyed our employees and found that ‘barriers to execution’ was a large concern for them. As nVent grows, our processes and systems need to scale with our business, so our employees don’t need to spend time shielding our customers from inefficiencies,” said Andy Hohman, nVent vice president of digital transformation. “The Infor M3 journey is giving our teams the tools to fully support our customers and make sure they have a fast, simple and fruitful experience with nVent, so they can better support their customers.”

“This journey has dramatically enhanced our velocity by shrinking lead times, improving customer response times, and lowering processing costs, all with the goal of driving value for our customers and improving their experience,” says Mufaddal Photographer, nVent vice president of information technology. “It has also empowered our employees and improved efficiency of our business processes. nVent is ready and willing to rethink and change how we do business today in order to build on our success and ensure lasting benefits for customers, employees and shareholders.”

Digitizing end-to-end supply chain processes

Among several vendors evaluated, Columbus with Infor M3 CloudSuite was the preferred ERP choice for achieving nVent’s goals. One advantage for Columbus was its “glocal” (global and local) consultants available to support nVent business operations at all sites around the world.

“We wanted a tailor-made system that could meet our high demands and help us digitize end-to-end supply chain processes from planning to shipping. Infor M3 CloudSuite was the best possible solution for us as it clearly felt made-to-measure for the manufacturing industry. We have also offered associated training to get everyone acquainted with the new ERP system, a decision that has proven valuable for us,” Photographer said.

“nVent now boosts its performance and efficiency in areas that are essential to its manufacturing organization – with improved customer engagements, operations, and an even more well-organized supply chain as a result,” says Ed Allen, Infor executive vice president for discrete manufacturing industries in the US. “Its decision to implement Infor M3 CloudSuite helped it transform its business and now provides access to the industry best practices, emerging technology, and consumable data it needs to grow and thrive—all within a smaller IT footprint than it had before.”

Columbus is one of Infor’s largest channel and alliance partners, with offices in 13 countries and a global team of experienced Infor consultants. After a successful implementation for nVent’s sites in France and The Netherlands, nVent and Columbus have rolled out Infor M3 CloudSuite at nVent’s Asia Pacific sites. They plan to bring the system to several of its North America sites in 2023, including additional Infor modules and new integrations.

“The project is still ongoing and engages a team of approximately 100 nVent and Columbus resources across several continents with project governance managed in Europe and the United States. Columbus has been involved in the nVent transformation project since the beginning and will continue through go-live and post-live stabilization,” says Tina Algkvist, business line executive for Columbus' global Infor M3 business. “We are proud of the collaboration and partnership between our consultants, nVent and Infor. We are focused on helping nVent leverage best practices and achieve a stronger, more efficient production community, with the end-customer at the center.”

Learn more about Infor M3 CloudSuite.

About nVent

nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings, and critical processes. We offer a comprehensive range of enclosures, electrical connections, and fastening and thermal management solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent Caddy, Erico, Hoffman, Raychem, Schroff and Tracer. Learn more at www.nvent.com.

About Columbus

Columbus is a global IT services and consulting company with more than 2,000 employees serving 5,000+ customers worldwide. Columbus helps ambitious companies to maximize, transform, and futureproof their business digitally. Our innovative solutions and services portfolio, 9 Doors to Digital Leadership®, delivers end-to-end digital solutions that address the lifecycle demands of the retail, distribution, food, and manufacturing industries. We help companies run a sustainable and profitable business. Columbus was founded in 1989 and is headquartered in Denmark with offices and partners all over the world, delivering solutions and services locally – on a global scale. To learn more, please visit www.columbusglobal.com.

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Richard Moore
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