Selecting the Ideal Talent Assessment Vendor

business team HR HCM General daylinlife

April 24, 2024By Paul Boatman, Ph.D.

Identifying a suitable talent assessment vendor is key to your organization's success. Talent assessment vendors are invaluable in supporting your ability to select, coach, and grow superior talent, ensuring you have the right people in the right roles. In this piece, we will delve into the importance of talent assessment tools and offer insights on features to watch out for when considering and comparing vendors. We will further discuss how to assure compliance and safety with talent assessment vendors. By the end, you will be equipped with the necessary knowledge to make an informed decision and choose the best talent assessment vendor for your organization's needs.

The Importance of Talent Assessment Vendors

Talent assessments have been used in the context of employment dating back to at least World War II when the U.S. military used assessments to evaluate and align soldiers with specialized military roles based on their capabilities. Since then, the use of talent assessment tools has grown exponentially, with tens of billions of dollars being spent worldwide in an effort to more efficiently and accurately learn about people than could be accomplished by other means. Due to their ability to provide technology, expertise, and scalability, talent assessment vendors have adapted with market challenges and play a critical role in helping organizations make informed hiring and employee development decisions.

A major advantage of using talent assessment vendors is the ability to make more precise and data-driven hiring decisions. The right vendors offer scientifically validated assessments and expertise that help identify and maximize the fit between people and roles. Organizations can ensure they are making informed decisions that align with their business objectives by evaluating candidates' talents, preferences, and potential.

In addition to aiding the hiring process, talent assessment vendors can play a crucial role in employee growth and development. They offer valuable insights into employees' strengths and areas for improvement, helping organizations identify development opportunities and create tailored training programs. They can also be used to align employees with other roles within the organization, including promotion opportunities. By leveraging these assessments, organizations can align their employees' growth and development plans with their long-term goals, resulting in a more engaged and productive workforce.

Talent assessment vendors also aid in improving talent decisions by reducing bias and subjectivity in selection, development, and internal mobility processes. Properly constructed assessments offer an objective evaluation of individuals' abilities, mitigating preconceived notions and unconscious biases that may affect decision-making. This leads to more equitable and inclusive talent practices.

Overall, talent assessment vendors are essential partners for organizations looking to optimize their recruitment, development, and growth processes. By tapping into their expertise and assessments, organizations can make better-informed talent decisions, reduce bias, and enhance employee development. If you're aiming to enhance your talent strategies, partnering with a trusted talent assessment vendor is a smart move.

Key Features to Consider in Talent Assessment Vendors

When selecting a talent assessment vendor, it's crucial to consider key features that align with your organization's needs. Here are some important factors to keep in mind:

  • Assessment Methodologies and Tools: Talent assessment vendors should offer high-quality assessment methodologies and tools. Look for vendors who provide scientifically validated assessments that accurately measure important factors related to job success. These assessments should be designed to identify high-potential candidates and maximize the potential of employees. Additionally, consider if the vendor offers customizable assessments that can be tailored to your specific job roles and requirements.

  • Multiple Talent Use Cases: A premier talent assessment vendor will provide reporting and support enabling the talent assessment to be used for multiple talent-related purposes. Though talent assessments are commonly used for talent acquisition, the data they capture and insights they provide are also useful in diagnosing and fulfilling employee development needs as well as identifying talent mobility opportunities such as job changes and promotions. By using the same assessment data across employee selection, coaching, and growth functions, organizations benefit from a common talent framework and the ability to maximize their talent.

  • Integration Capabilities with Existing HR Systems: Seamless integration with your existing HR systems is crucial for streamlining your talent assessment process and enhancing the experience of test-takers. Our own research has found that job candidates complete their assessments at a 21% higher rate and show 38% higher satisfaction when they are directed to the assessment straight from their application rather than being sent a separate link via email. Look for vendors who offer robust integration capabilities, allowing you to effortlessly sync candidate data, assessment results, and other relevant information with your HR management software.

  • Reporting and Analytics for Data-Driven Decision-Making: Comprehensive reporting and analytics are crucial for making data-driven decisions in talent acquisition. A reliable vendor should provide detailed reports and analytics that offer actionable insights into candidate potential and employee development needs. These features enable you to effectively interpret assessment data, identify trends, and make informed decisions about candidate selection and development.  

By considering these key features, you can choose a talent assessment vendor that aligns with your organization's goals and helps you make better hiring decisions. At Infor, we understand the importance of selecting the right talent assessment vendor, and our solutions are designed to meet your unique needs. Our assessment methodology and tools are scientifically validated, our integration capabilities seamlessly connect with your existing HR systems, and our reporting and analytics empower data-driven decision-making across the employment lifecycle.

How to Evaluate and Compare Talent Assessment Vendors

When choosing a talent assessment vendor, it's vital to make an informed decision that aligns with your organization's needs. Evaluating and comparing different vendors can help you find the best fit for your talent assessment needs. Here are some important factors to consider:

  • Vendor Reputation and Experience: A vendor's reputation and experience working with other organizations in your industry can give you valuable insights into their reliability and expertise. Look for vendors with a proven track record of delivering high-quality assessments, demonstrated results, and positive customer feedback, as well as a demonstrated ability to integrate with your existing systems.

  • Assessment System Quality: The quality of a talent assessment vendor’s tools and process will have a significant influence on the results you can expect to obtain. A good vendor will be able to discuss the reliability, validity, and fairness of their assessment. Look for vendors with technical documentation about their assessment system that aligns with professional standards. As a rule of thumb, the best talent assessment vendors directly employ advanced-degree industrial/organizational psychologists to design and implement their assessments.

  • Customization and Flexibility: Each organization has unique talent assessment needs. Assess the level of customization and flexibility offered by vendors to ensure their solutions can be tailored to fit your specific requirements. Look for vendors that offer assessment solutions suitable for the size, positions, and culture of your organization, both now and into the future. Further, look for a vendor that provides assessment solutions that address the specific challenges you face in talent acquisition, development, and retention.

  • Customer Service and Support: The vendor's ability to provide support and customer service surrounding the talent assessment system is crucial. A reliable vendor should provide excellent customer support, offering timely assistance in configuring the assessment system for your needs, as well as whenever you encounter issues or have questions. Look for a vendor who will provide you with access to an industrial/organizational psychologist who can provide you with expert guidance in aligning the talent assessment to your needs in an effective and legally defensible way.

  • Pricing Models and Value for Money: Pricing is an important factor to consider, but it shouldn't be the sole determinant of your decision. Compare the pricing models of different vendors and evaluate the value you stand to gain from the partnership. Look for vendors who provide transparent pricing structures, clear breakdowns of costs, and comprehensive solutions that align with your budget and long-term goals. 

By carefully evaluating these factors, you can make a well-informed decision when selecting a talent assessment vendor. Remember to prioritize your organization's unique needs and goals to find the vendor that best aligns with your requirements.

Ensuring Compliance and Security with Talent Assessment Vendors

In today's digital landscape, data protection, privacy, and fairness have become paramount concerns for organizations when selecting talent assessment vendors. Ensuring compliance with data protection and analysis regulations is essential to safeguard sensitive candidate information and maintain the trust of both candidates and clients.

When evaluating talent assessment vendors, it is crucial to verify that they adhere to relevant data protection and privacy regulations, such as the General Data Protection Regulation (GDPR) in the European Union or the California Consumer Privacy Act (CCPA) in the United States. These regulations provide guidelines on how personal data should be collected, processed, and stored.

Additionally, the secure transmission and storage of assessment data are of utmost importance. Talent assessment vendors should utilize secure protocols, such as encryption and secure file transfer protocols, to protect data during transmission. Robust security measures should also be implemented to ensure the safe storage of assessment data, including access controls, firewalls, and regular security audits.

Finally, with the proliferation of artificial intelligence-based talent assessment tools, regulations regarding data analysis and transparency are becoming commonplace. Talent assessment vendors should be able to clearly explain how their scoring benchmarks are derived and how test-taker scores are computed. Further, they should have documented evidence that their scoring algorithms do not lead to bias.

Choosing a talent assessment vendor that prioritizes compliance and security not only safeguards your organization but also ensures your candidates’ and employees’ personal information is handled responsibly.

The Infor Talent Science Advantage

Infor Talent Science combines best-in-class science with industry expertise to provide talent assessment tools that enable our customers to achieve their business objectives while empowering lifelong talent journeys for their people. The Infor Talent Science system uses Custom Performance Profiles to tailor the talent assessment to the unique needs, demands, and culture of the roles in your organization.

The Infor Talent Science assessment system is designed to be used not just to select talent but also to coach employees and help them grow their careers. Built on a single behavioral assessment, the Infor Talent Science system provides the flexibility to collect data from a person once and then use that information to align them and develop them to a variety of roles within your organization, enabling you to maximize the potential of your workforce.

The Infor Talent Science assessment system is developed and maintained by expert industrial/organizational psychologists who work directly with our customers to ensure their implementation and use of the talent assessment tool is aligned to their business objectives in a valid and fair manner.

At Infor Talent Science, we take compliance and security seriously, implementing stringent measures to protect our customers’ data and providing them with peace of mind throughout the talent assessment process.

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