December 23, 2022
Incredibly, 2022 has nearly come to a close! We at Infor hope that the year has been fruitful, and has been one of clear insights, meaningful action, and growth. As dedicated providers of technology in hospitality contexts across the spectrum, we at Infor have worked hard with our customers to make sure that these essential outcomes have been the horizon line to guide us as we all continue to look forward.
As new opportunities to meet and redefine what the technology in hospitality industry spaces will be in the future we thought we would touch on some of the insights we brought away from the past year and express them in terms of where we see the rising trends in the next. With that in mind here are some important areas of interest we foresee will color industry technology conversations for 2023.
Greater capacities for adaptation – and being ready to change
If the last few years have taught us anything, it’s that conditions, landscapes, and frames of mind can and must change and adapt to all kinds of forces that affect business outcomes. Those forces originate from as many different directions. In the past year, businesses – ours and those of our customers – have had to be agile, and adaptive, which is as it should be.
This isn’t just about following new technology in hospitality industry trends. It’s about looking at how perceptions have changed, and how attitudes have had impact on consumer culture in every industry. Sometimes, compensating for shifting attitudes and approaches can be just as involved as developing new technology in hospitality industries to meet those demands. But that’s the road we’re all following in pursuit of what the industry will be next year and beyond.
A renewed look at the guest journey
What makes for a great guest experience today may be defined quite differently in the next few years. Understanding this has meant a deeper dive into streamlining and diversifying the booking and ordering processes and examining the various ways guests access menus to get what they want, from restaurant menus in various channels to more accessible hotel booking processes even before the stay begins.
Building on greater precision of how the guest journey is supported is and will continue to be about long-term relationship building and having insights that come out of it inform strategy. Understanding and accessing guest histories and preferences is the vital guiding star to follow here. After all, the guest experience characterized by warm welcomes and attention to detail when needs arise is the whole reason the industry even exists.
Key technology in hospitality priorities
Within a wide spectrum of contexts, we at Infor foresee a few important priorities that we pursued this year that will come to greater fruition in the next. Here are some of those.
- Precise booking platforms for hotels and related support systems to enhance superior guest experiences
- Greater intelligence and reporting functionality to know who guests are, what they want out of an experience, and the related revenue opportunities that come out of that
- Continued emphasis on mobile solutions that empower guests to manage their own journeys according to their own levels of comfort and preferred contexts
- Solutions and systems to empower teams at all levels of the business to do their best work – greater access, convenience, accessibility, and therefore greater attention to detail
- Scalability in connecting systems together across properties to enhance operational efficiencies in all of them – with the cloud and SaaS continuing to be the clearest path to success
The power of partnership
Working closely with our customers in this past year, and understanding their challenges and their visions for themselves, one thing is certain; it’s going to take teamwork to keep this going. Hospitality industry leaders in hotels and resorts, and in restaurants and managed food services are aiming high, as they should. So are we. That’s what partnership is all about.
What are your biggest accomplishments this year? What are your greatest and most ambitious goals for the coming new year and beyond? We at Infor want to hear your story.
Otherwise – happy holidays and all the best for 2023!