Blogs

At the cusp of a new era for the hospitality industry as the world begins to bounce back from a severe period of disruption, many hotel organizations are rethinking how well their hotel PMS really serves them. Seeking out a new hotel PMS or other essential hospitality software solution is a common conclusion. But it can be a risky and stressful prospect, even if it’s also a necessary one. So, where do decision-makers start? What’s the most useful criteria as hoteliers choose a new hotel PMS? Here is a selected list to help you begin the journey.

Important discussions about migrating hospitality property management systems and other solutions to the cloud continue in an era that has shown the industry how important greater agility really is. But let’s talk about the specifics. Which areas of your hospitality business are likely to benefit the most from a cloud PMS and hospitality software solutions in the cloud in general? How will that in turn affect the guest experience and how teams in all company locations will be able to do their jobs? Here’s a selected list

In the hospitality industry, good relationships drive success. Knowing guests and players – their histories, preferences, and more – and crafting a unique guest experience from that knowledge is what makes a good relationship into a great one. Business data and integrations between systems as they relate to hotel PMS play an integral part in achieving that. But how?

Smart technology and AI applications are continuing to make an impact on all industries. The hospitality industry is no exception, with automated functions that touch on a spectrum of processes to make hotel organizations more efficient, freeing up staff to spend their time concentrating a great guest experience. What are some examples? What implications do they have on how hospitality technology platforms will look like in the near future?

Hospitality technology should align with modern guest expectations. But, what do those expectations look like? How should hotel, restaurant, and food services technology platforms serve them? Take a look at this selected list to discover what this looks like now, and what it's likely to look like in the near future, too.

We’re now in an era when hospitality technology has to support a new normal while empowering guests who expect greater control of their own guest experience. Contactless solutions that are aligned with an emphasis on mobility is playing a big part in that. So, how does a cloud-based hotel PMS and cloud infrastructure make this easier for hospitality organizations? Learn more here.

This is the fourth in our series spotlighting the winners of our 2019 Infor Customer Excellence Awards, and sharing their success stories.