Move customers forward with AI and RPA inside Infor Value+ solutions

Landing a customer is great, but the work doesn’t end there. There is an initial setup and then ongoing monitoring and analyzing of the account to grow revenue. Infor Value+ solutions use AI and RPA to innovate the way you get them activated and move them forward.

Streamline activities to create a customer account with Infor’s Customer Account Creation solution.

• Pull everything together in one place to stay on top of ‘who does what and when’and prevent missteps
• Keep everyone on track with automated reminders and notifications instead of chasing down colleagues using email and phone calls
• See progress in real-time, including approvals that are configured to your org structure

Use AI to automatically uncover patterns about your customers’ ordering behavior using Customer Ordering Insights.

• Automatically catch anomalies in ordering patterns and identify which customers need to be addressed
• Better understand your customer base with the help of an AI-generated grading system
• Know which customers are making a negative or positive impact on your top line
• See ordering trends and know if your customer base is moving in the right direction

Instantly get the big picture on profit with AI-powered Customer Profitability Insights.

• See which customers are helping or hurting your bottom line so you can take action
• Use AI to automatically cluster customers by profit, cost to serve, and final profit so you know where to focus your growth efforts