Exceed sky-high expectations with our hotel management software
Unify and refine hotel operations, unlock your hotel’s full potential – and thrive – with transformative, intelligent technology solutions from Infor.
Overview
Providing tomorrow’s technology for today’s guest
Infor’s integrated cloud software for hotels and resorts helps organizations thrive – while building their business on a scalable, end-to-end technology platform. Streamline operations, maximize profitability, deliver great guest experiences, and compete globally today and in the future.
Hotel and resort management software platform
Essential hotel and resort management systems integrated to deliver efficient operations, superior guest experiences, and profitable returns.
Hotel property management system
Streamline your organization to deliver a modern hotel stay and great guest experience every time – with Infor Hospitality Management Solution, our hotel PMS.
- Enable guest control, visibility, and preferences throughout their journey via their own mobile devices
- Offer contactless and paperless check in/check out, add-ons, room and maintenance request features, and more
- Inform effective engagement strategies via robust CRM capabilities to tailor experiences according to guest profiles
- Activate upsell opportunities via advanced hotel PMS capabilities at the booking stage
- Leverage mobility tools for hotel staff to improve processes, communications, and more flexible services to guests
Hotel revenue management software
Harness AI and automation to predict demand, optimize pricing strategies, and maximize revenue potential across multiple properties in real time – with Infor Revenue Management Solution.
- Maximize occupancy while protecting rates via automation
- Make better decisions based on strategic insights and real-time data from multiple sources
- Enable “always on” functionality to ensure action on the most recent data, around the clock
- Generate detailed demand forecasting information while on site or on the go
- Implement strategies across multiple sales channels via cloud-based solutions and infrastructure
Event management software
Coordinate, optimize, and automate the entire lifecycle of an event – from initial inquiry to booking, catering, and final invoice – with Infor Sales & Event Management software.
- Get detailed customer history from a single dashboard and provide memorable experiences – efficiently
- Control and better manage food and beverage costs, labor costs, and event change auditing
- Empower your teams to do their best work – and closely track and optimize each event
- Enable property management integration for group booking visibility
- Increase event sales across your hotel or resort property portfolio
Empowering teams with greater efficiency to enable success
Implement solutions to proactively enable staff—online, anytime, all the time.
- Deliver efficient and frictionless services and communication between staff and guests
- Grant team members access to key information in real time via mobile devices and web browsers without middleware
- Monitor real-time workloads, activities, completed tasks, and interactions with guests, increasing, operational efficiency across all locations
- Track and measure accountability with other team members or departments more accurately
- Reduce operational friction for staff as they manage operations via mobile and web-based platforms—bookings, maintenance, cleaning protocols, and more
Fostering scalable digital transformation in a shifting industry landscape
Scale operations across all locations with a secure, integrated hospitality cloud platform.
- Apply last-mile hospitality industry-specific functionality in a scalable and secure cloud implementation
- Deploy across multiple locations and brands via cloud-based multi-tenant Amazon Web Services® (AWS®) infrastructure
- Ensure ongoing compliance such as PCI PADSS, CCPA and GDPR and other regulatory compliance requirements
- Incorporate machine learning-driven data science and analytics for quick decision-making informed by real business data
- Increase productivity and profitability with mobility, analytics, business intelligence, team collaboration, to help identify industry-specific KPIs to support decision making
Technology plays a critical role in our business. Our goal is to enable managers to have the right tools available to them so they can reduce administrative burdens and focus on delivering core business value and guest satisfaction.
Project Lead, PMS & CRS – Rooms Operations, Mandarin Oriental Hotel Group
Hotels & Resorts customer successes
Hospitality brand connects functionality, intelligence, and innovation
European-based Aquitaine Hospitality needed to establish a technology platform that provides a foundation to meet business requirements in an innovative way, and to extend that capability across multiple properties. Infor HMS is an essential hub to enable it for them.
Hotels & Resorts cloud software
- Hospitality Management Solution (HMS)
- Hotel Revenue Management System (RMS)
- Infor Sales & Event Management software (SCS)
- Table and Reservations Solution (TRS)
- Other advanced software solutions
Hospitality Management Solution (HMS)
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Hotel Revenue Management System (RMS)
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Infor Sales & Event Management software (SCS)
Infor SCS solution a cloud-based sales, catering and event management software that automates the entire lifecycle of an event, enabling the creation of memorable experiences efficiently and profitably. Covering the whole spectrum of event planning in hotel and event venue spaces, enhancing an organization’s capacity to plan and manage events and to build a solid foundation to maximize returns. From the initial booking process to the final invoice, our solution is a prime hub to keep all of the moving parts of an event in a single and user-friendly environment. This is a process-driven and highly customizable platform designed to increase visibility, simplify workflows, and help to ensure precision at every stage.
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Table and Reservations Solution (TRS)
Other advanced software solutions
Infor understands the complexities of today’s hospitality industry. We’re dedicated to supporting industry leaders in their efforts to create superior guest experiences and to empower staff with the right tools to succeed as well. From there, organizations also gain competitive insights to inform strategy to meet today’s challenges while anticipating ones to come. In addition to hotel PMS, hospitality revenue management, and other essential solutions, Infor also helps hotels and resorts in a wide range of ways to support organizations beyond those core components, including:
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