Kempinski Hotels achieved an 88% increase in forecast accuracy.

We needed to make accurate financial decisions from any location, at any time, on any device.

My focus is on ensuring our highly professional finance specialists can be true business enablers and support accurate decision-making and resources planning in the hotels we operate. To achieve this, we needed to introduce high performance financial reporting services and take these into the cloud. Today, I’m pleased that Kempinski can ensure that accurate financial decisions can be made round the clock, anywhere in the world, on any device.

Colin Lubbe, Chief Financial Officer, Kempinski Hotels

We Understand Hospitality

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Independent Hotels

Gaming

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Resorts

Resorts

Extended Stay

Extended Stay

Restaurants

Restaurants

Built for Business

Hospitality CloudSuites

Infor Hospitality Management Solution (HMS)

Infor Hospitality Management Solution (HMS) is an advanced cloud-based hotel property management system (PMS) that enables hotels of all sizes and scales to personalize the guest experience, and create the kind of operational efficiency, flexibility, and data security needed to meet the evolving expectations of increasingly tech-savvy guests. Infor HMS is a hotel PMS solution that’s natively built and deployed in the cloud, helping hotel organizations to create a robust and scalable hospitality technology platform that is designed to integrate with a range of existing solutions—revenue management, sales & catering, food and beverage point of sale, EAM, others—and grow as new technologies emerge.

HIGHLIGHTS
  • Multi-tenant cloud structure to serve multiple locations, and create more unified operations across properties and brands as needed
  • Detailed personalized guest services via centralized profile management
  • Mobile friendly to empower staff with mobile-based housekeeping tools and other solutions, also allowing guests to access services including check-in and check outs, and more
  • Highly configurable screen design to serve a range of users and brand needs
  • Customizable reporting and dashboards to create centralized analysis to inform more effective business strategy
  • Secure and stable network, partnered with industry leaders Amazon Web Services® (AWS®)
  • Best-in-class support 24/7/365
INFOR PRODUCT INTEGRATIONS
  • Infor EzRMS
  • Infor POS (point of sale)
  • Infor Sales & Catering
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Infor OS

Infor OS is a hybrid cloud-based operational environment that empowers hotels and other hospitality organizations to unify operations across multiple locations and departments. This advanced technology platform enables greater operational visibility, better communications, improved process management, and streamlined workflow to help businesses eliminate silos and gain the essential momentum to create an agile and more productive organization. Infor OS incorporates AI solutions and user-centric applications alike to help teams do their jobs better, focus on KPIs, and to help establish a solid foundation for an evolving business information ecosystem to meet and exceed stakeholder expectations.

HIGHLIGHTS
  • Unified and user-friendly UX to help bring teams, processes, and communications together into a vital and adaptable operational environment that emphasizes collaboration
  • Single sign-on functionality to make a range of applications more easily accessible to the teams and users who need them
  • Automated functionality for multi-step and complex tasks to save time and increase focus
  • Range of integration options including Infor’s purpose-built middleware and extending to third-party solutions
  • Connected to The OS Developer Portal to enable self-service tools for essential customization
  • Secure and stable network, partnered with industry leaders Amazon Web Services® (AWS®)
  • Best-in-class support 24/7/365
INFOR PRODUCT INTEGRATIONS
  • Infor Coleman® AI
  • Birst® Business Analytics
  • Infor Data Lake
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Advanced Hospitality Solutions

Infor is dedicated to helping hospitality brands to create agile and unified operations that are cost-effective and scaled for growth in a fast-paced industry. Our hotel property management solution (Infor HMS) and business operations environment (Infor OS) represent the first step to staying competitive in a rapidly changing industry landscape. But from there, consolidating essential solutions beyond those powerful solutions is how industry leaders are creating an inclusive hospitality technology platform that’s ready for the future. Infor advanced hospitality solutions empower hotel organizations to extend the power of their business, enabling intelligent business strategy and cost-effective, profitable, and superior guest experiences.

HIGHLIGHTS
  • Advanced revenue management tools that optimize returns and increase intelligence via precise forecasting and recommendation functionality to improve strategy to stay competitive and profitable
  • Comprehensive enterprise management tools to monitor assets, manage incidents and maintenance, and provide a platform for special projects that increase value to locations
  • Cloud-based and omnichannel point of sale that help to more efficiently manage food and beverage sales and service in hotel restaurants and other revenue centers, integrating transactions with hotel PMS for greater guest convenience and for a more complete picture of incoming revenue
  • Events management and function space sales that help teams to better manage table turns and asset rentals, and to streamline the reservations and table management processes for a better guest experience
  • Guest-centric personalization functionality drawing from detailed customer profiles to grow relationships, earn guest loyalty, and increase repeat business and greater sales
  • Financial and enterprise performance management solutions to analyze business results, cut costs, streamline operations, grow revenue, a be more profitable
INFOR PRODUCT INTEGRATIONS
  • Infor EzRMS
  • Infor EAM
  • Infor POS
  • Infor Sales & Catering, Table Management
  • Infor CRM
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