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United Kingdom – March 03, 2021, 09:00 AM

Disruptive serviced apartments provider goes live on Infor HMS for luxury London property

photo of the outside of the stay apartments at camden london
STAY apartments at Camden, London.

LONDON March 3, 2021 Infor today announced that luxury serviced apartments provider STAY has deployed Infor HMS property management system for its 169 apartment properties in Camden, London. The application will help deliver customer service excellence and provide a platform for new processes including flexible, contactless check-in.

Learn more about Infor HMS.

photo of the inside of a bright white STAY Camden serviced apartment in London
STAY Camden serviced apartment in London.

Following a thorough review of the market, Infor was chosen based on specific invoicing capabilities for the extended stay sector, deep domain expertise within the hospitality industry (including references with Fraser Suites) and the ease of integration with other systems.

“We recorded a healthy 55 percent occupancy over the first three months of lockdown and since August, our occupancy has grown to 90 percent,” said Sam Ghosh, vice-president of operations for STAY. “This level of activity, along with our plans to scale our operations aggressively over the coming 12 to 18 months, including a new hotel in the UK and apartments in Spain, demands software that is closely aligned to our operations but flexible enough to grow with our business.”

“The serviced apartment and extended stay market has bucked the downward trend of the hospitality industry under COVID,” said Calum McIndoe, Infor Hospitality. “Our proven ability to deliver large projects remotely has allowed STAY to capitalise on this ongoing demand and deliver a premium accommodation experience in the heart of London.”

outdoor deck at STAY Camden serviced apartments at Hawley Lock in London
STAY Camden serviced apartments at Hawley Lock in London.

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Media contact
Richard Moore
Infor PR, EMEA

inside of a room bedroom with wood paneling at STAY apartments at Camden, London.
STAY apartments at Camden, London.
photo of the main dining room and kitchen at a london hotel
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