HR Case Management

Resolve HR inquiries quickly and accurately
HR Case Management

Enable HR to deliver accurate services and better information

Submit, track, and respond to HR-related inquiries with Infor® Case Management—modernised, self-service HR service delivery software. Deployed as part of the Infor Global HR system of record, employees, managers, and HR can create and manage cases—and resolve the majority of routine inquiries—without leaving the application.

HR Case Management Resources

Key capabilities

Case routing

Ensure cases are getting in the hands of the appropriate resource

Reporting and analytics

Monitor time to close, active cases, closed cases, and more


Collect valuable feedback from your employess after a case is closed to help improve your processes

Service-level agreement (SLA) tracking

Respond to cases in a timely manner

Agent and manager queues

Allow agents and managers to monitor and respond to cases
We run an extremely lean HR department and have gained tremendous efficiencies with Infor solutions. Infor solutions allow us to successfully manage our business.
HR case management
HR case management

Employee inquiry tracking

  • Experience user-friendly HR service-delivery
  • Easily access employee and HR interactions
  • Deliver personalised service to individual employees

HR service delivery knowledgebase integration

  • Take advantage of convenient 24x7 anytime, anywhere access
  • Explore searchable, browsable personalised HR information
  • Enjoy a multi-tier approach to HR service delivery and HR case management software

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