CASE STUDY
Cianbro Equipment repairs fragmented processes with Infor M3
WHITE PAPER
Top 5 issues in the equipment industry
Equipment
Equipment OEMs, dealers, rental specialists, and service organisations rely on Infor to help meet, and exceed, evolving customer expectations, equipment and parts availability, lifecycle utilisation optimisation, and any unforeseen challenges. Here are the industry-specific obstacles we help our customers overcome.
Shifting customer expectations
Meeting customer demand for availability and reliability is increasingly dependent on using smart equipment, data capture, and analysis
Availability and utilisation
Rental equipment profitability is impacted by service and maintenance costs; limited spare parts inventory drives customers to competitors
Supply chain complexity
A lack of visibility across multi-echelon supply chains creates integration complications and makes it difficult to fulfill volatile demand patterns
Lifecycle profitability
Maintaining equipment and margins throughout the equipment lifecycle presents wide-ranging challenges
Circular economy
Equipment companies need to meet demand for improved sustainability via remanufactured and used cores and components
Micro-vertical expertise delivers business value faster
CONSTRUCTION, AGRICULTURE & MINING EQUIPMENT
INDUSTRIAL EQUIPMENT
MATERIAL HANDLING
TRANSPORTATION EQUIPMENT
Solutions for your most critical challenges
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Solutions for your most critical challenges
Infor CloudSuite™ Equipment is built specifically to support the core processes of leading equipment OEMs, dealers, and rental organizations.
Increase sales flexibility
Reduce risk and optimise business processes for sales, rental, leasing, and service
- Provide accurate and consistent spare parts price guidance
- Manage complex equipment quotes and configurations
- Maximise quotation profitability and agreement fulfillment
- Manage cash flows with greater visibility
- Asset tracking in real time
Boost equipment availability and utilisation
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Boost equipment availability and utilisation
Maximise return on assets across the equipment lifecycle
- Match the right equipment with customer needs
- Gain complete visibility into your inventory network
- Balance equipment utilisation with service and maintenance needs
- Analyse equipment fleet operational and financial performance in real time
- Maximise uptime via connected equipment and superior service
Strive for service excellence
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Strive for service excellence
Consider every customer and service interaction as a unique opportunity to build a long-lasting and profitable relationship
- Deliver field and shop service offerings that minimise equipment downtime
- Focus on first-time-fix (FTF) repairs
- Gain a holistic view of all customer-facing processes
- Enable predictive maintenance with connected equipment and AI
- Manage full-service contracts—from opportunity through delivery
Optimise supply chain management
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Optimise supply chain management
Reduce excessive spare parts, improve inventory deployment, and collaborate across the entire supply chain network
- Manage complex logistics with diverse spare parts inventories
- Reduce excess spare parts, additional warehousing, and special handling
- Optimise demand forecasting and planning
- Proficiently manage parts exchanges, cores, and warrantied parts
- Achieve end-to-end supply chain visibility—from raw materials to aftermarket components
Increase equipment lifecycle value
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Increase equipment lifecycle value
Manage and optimise equipment lifecycle—from acquisition through end of life
- Achieve visibility into the entire equipment lifecycle
- Provide equipment lifecycle value through full control of equipment accounting and profitability
- Manage serialised parts and major refurbishment components
- Drive lifecycle profitability with predictive AI and machine learning
- Support used and salvaged parts and components
Productivity by the numbers
$9M+
ANNUAL REVENUE (USD) INCREASE THROUGH IMPROVED PRICE GUIDANCE
7–13%
improvement in FTF
3–5%
improvement in on-time-in-full-delivery (OTIF)
Let’s Connect
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