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Hotel and resort management software for seamless operations

With guest expectations shifting by the day, hotel leaders need clarity, visibility and coordinated operations. A unified, cloud-based foundation helps teams run smoothly, respond faster, and scale with confidence – without the burden of added operational complexity.

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    E-book

    Secrets to thriving in the hotel industry

    Survive or thrive: Discover why data is the key for elevating hotels and resorts.

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    Infographic

    How hotels can tip the scales towards success

    See how new tech can help you increase revenue by boosting customer retention.

Hotel and resort management software platform

Our cloud-based platform gives you the tools you need to streamline operations, deliver exceptional guest experiences, and scale for the future. With AI-powered insights, seamless integrations, and mobile-friendly tools, we’re delivering consistent and reliable execution – across every area of your business.

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Hotel property management system (PMS)

Manage operations and craft memorable stays with this cloud-native property management solutions (PMS). From contactless cheque-in/out to mobile service tools and rich guest profiles, our software keeps staff connected and guests informed and delighted throughout their stay.

Hotel PMS software
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Hotel revenue management

Unlock smarter pricing and stronger revenue with AI-driven tools that bring together real-time data, pricing automation, and intelligent forecasting. This helps your teams respond to market shifts, optimise rates, and grow profitability – all with greater confidence.

Hotel revenue management software
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Hotel sales and catering

Simplify event planning with tools that support bookings, catering, and billing in one connected flow. With clear visibility into group business, teams can manage costs, coordinate staff, and deliver flawless events – driving stronger sales across your entire property portfolio.

Sales and catering software
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Hotel business intelligence

Infor Hospitality Analytics & Insights helps hotels and resorts stay ahead of the curve by turning complex data into clear, visual insights. Purpose-built for hospitality, it unifies operational and financial data – supporting decisions, spotting trends, and helping boost revenue.

Hotel business intelligence
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Cloud technology platform

Infor Industry Cloud Platform unifies industry AI, analytics, data, integration, and app development in a true multi-tenant cloud. Built as the backbone for Infor CloudSuites, it helps teams extend what they have, connect third-party systems, and operate without disruption. 

Cloud platform

Benefits

Key benefits of our hotel and resort management software

Better guest experiences

Deliver personalised guest experiences using valuable AI-driven insights and centralised profiles. Empower your guests with mobile tools for seamless, self-service cheque-in, room upgrades, and more.

Higher hotel revenue

Maximise revenue with AI-powered demand forecasting and dynamic pricing tools. Boost profitability across all your properties while optimising events and group sales at the same time.

Empowered employees

Support your teams with mobile-friendly tools for real-time updates, task management, and guest communication. Improve efficiency and deliver exceptional service.

Scalability in the cloud

Deploy across multiple locations and brands via a secure, cloud-based multi-tenant AWS architecture. With the latest tech at your fingertips, you can easily scale to keep pace with rapid growth.

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INFOR VELOCITY SUITE

Become an agentic enterprise with our AI suite

Infor Velocity Suite is an all-inclusive AI package that pairs with every Infor CloudSuite – industry-specific AI agents, GenAI, process mining, and automations, plus a team of experts to implement it for you. One flat fee, no matter where you’re starting from. It’s the simplest way to put AI to work across your business – and ultimately, to become an agentic enterprise.

Watch demoDiscover Infor Velocity Suite

Customer Storeys

Real-world hotel and resort success

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Swire Hotels elevates the guest experience

Learn how this luxury hotel brand is using Infor software to standardise operations and offer world-class, high touch services tailored to each guest’s needs and preferences.

Read the customer story
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Hop Inn transforms in the cloud

Hop Inn operates over 70 properties in Thailand, the Philippines, and Japan. Read how Infor is helping them support their goal to expand to 150 hotels in the Asia Pacific by 2030.

Read the customer story
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Margaritaville future-proofs business

See how Margaritaville optimised its strategies and standardised procedures. This approach drove expansion from 5 to 42 venues in just 6 years – with our Infor Hospitality Management Solution.

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Cote drives hospitality excellence

Cote Hospitality operates a collection of resorts and camps in Minnesota and Arizona. See how they’re using Infor’s technology stack to revolutionise operations and drive excellence. 

Technology plays a critical role in our business. Our goal is to enable managers to have the right tools available to them so they can reduce administrative burdens and focus on delivering core business value and guest satisfaction.

Samantha Furlong

Project Lead, PMS & CRS – Rooms Operations, Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group delights guests
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Resources

Industry perspectives for hotels and resorts

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eBook

How to choose the perfect hotel system

Is it time to upgrade your hotel property management system (PMS)? This e-book is your roadmap to choosing the right PMS for your needs. Read about critical factors to consider, non-negotiable features to look for, and more.  

Read the e-book
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eBook

Tech adoption for the future-ready hotel

Hoteliers are leveraging advanced technologies like the Internet of Things (IoT) and AI-powered analytics. Learn how these tools can enhance guest comfort and convenience – supporting better decision-making and efficiency.

View the e-book
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Blog

4 questions for selecting a hotel PMS

Choosing a new hotel property management system can be daunting. Learn the four essential questions to ask to ensure your choice is futureproof, easy to use, adaptable, and able to make every stay unique and memorable. 

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Article

Personalisation that hits the mark

Despite widespread adoption of Personalisation strategies, research shows that most hoteliers continue to miss the mark. Find out why – and explore strategies for effective, data-driven Personalisation at scale.

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