Hospitality technology for hotels and resorts

Unify and refine hotel operations. Deliver superior guest experiences. Implement intelligent strategy.
Luxury Hotels & Resorts

Hospitality software serving hotels and resorts globally

Infor’s integrated cloud hospitality software for hotels and resorts helps organisations to build their business on a scalable, end-to-end technology platform.

Infor is committed to helping businesses streamline operations, maximise profitability, deliver great guest experiences, and compete globally today and in the future.
Luxury hotels and resorts

Hotel management software platform

Essential systems integrated to deliver efficient operations, superior guest experiences, and profitable returns.

Hotel management software including mobile devices with hotel reservation

Delivering a great guest experience every time

Streamline your organisation to deliver a modern hotel stay.

  • Enable guest control, visibility, and preferences throughout their journey via their own mobile devices
  • Offer contactless and paperless check in and check out, add-on options, room and maintenance request features, and more
  • Inform effective engagement strategies via robust CRM capabilities to tailor experiences according to guest profiles
  • Activate upsell opportunities via advanced hotel PMS capabilities at the booking stage
  • Leverage mobility tools for hotel staff to improve processes, communications, and more flexible services to guests
Two smiling colleagues – man in foreground, woman in focus – in an office at a meeting.

Managing revenue and yield more intelligently and efficiently

Leverage the power of data science to optimise total revenue potential.

  • Maximise occupancy while protecting rates via automation
  • Source strategic insights from focused analytics to make better decisions based on real data in real time from multiple sources
  • Enable “always on” functionality to ensure action on the most recent data, around the clock
  • Generate detailed demand forecasting information while on site or on the go
  • Implement strategies across multiple sales channels via cloud-based solutions and infrastructure
A gathering of professionals at a live event in a hotel function space greet each other and talk

Coordinating full-spectrum event business from initial inquiry to final invoice

Automate the event booking process for maximum profitability.

  • Get detailed customer history from a single dashboard
  • Improve expense and labor controls and event change auditing
  • Control and better manage food and beverage costs
  • Enable property management integration for group booking visibility
  • Access the system from any device
A hotel houskeeping service worker makes a bed in a guest room

Empowering teams with greater efficiency to enable success

Implement solutions to proactively enable staff—online, anytime, all the time.

  • Deliver efficient and frictionless services and communication between staff and guests
  • Grant team members access to key information in real time via mobile devices and web browsers without middleware
  • Monitor real-time workloads, activities, completed tasks, and interactions with guests, increasing, operational efficiency across all locations
  • Track and measure accountability with other team members or departments more accurately
  • Reduce operational friction for staff as they manage operations via mobile and web-based platforms—bookings, maintenance, cleaning protocols, and more
A smiling woman shakes hands with a business prospect.

Fostering scalable digital transformation in a shifting industry landscape

Scale operations across all locations with a secure, integrated hospitality cloud platform.

  • Apply last-mile hospitality industry-specific functionality in a scalable and secure cloud implementation
  • Deploy across multiple locations and brands via cloud-based multi-tenant Amazon Web Services® (AWS®) infrastructure
  • Ensure ongoing compliance such as PCI PADSS, CCPA and GDPR and other regulatory compliance requirements
  • Incorporate machine learning-driven data science and analytics for quick decision-making informed by real business data
  • Increase productivity and profitability with mobility, analytics, business intelligence, team collaboration, to help identify industry-specific KPIs to support decision making
Technology plays a critical role in our business. Our goal is to enable managers to have the right tools available to them so they can reduce administrative burdens and focus on delivering core business value and guest satisfaction.
Hotel quote

Hotels & Resorts customer successes

hotel lobby

Hospitality brand connects functionality, intelligence, and innovation

European-based Aquitaine Hospitality needed to establish a technology platform that provides a foundation to meet business requirements in an innovative way, and to extend that capability across multiple properties. Infor HMS is an essential hub to enable it for them.

View a success story

Hotels & Resorts cloud software

Hospitality Management Solution (HMS)

Infor Hospitality Management Solution (HMS) is an advanced, cloud-based hotel property management system (PMS) that enables hotels of all sizes and scales to personalise the guest experience and create the kind of operational efficiency, flexibility, and data security needed to meet the evolving expectations of increasingly tech-savvy guests. Infor HMS is a hotel PMS solution that’s natively built and deployed in the cloud, helping hotel organisations to create a robust and scalable hospitality technology platform.

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