The hotel's technology to welcome all guests
Exceed your guest's expectations with Infor's solutions for hotels and resort
Infor is committed to helping businesses streamline operations, maximise profitability, deliver great guest experiences, and compete globally today and in the future.
Hotels and Resort management software platform
Essential systems integrated to deliver efficient operations, superior guest experiences, and profitable returns.
Delivering a great guest experience every time
Streamline your organisation to deliver a modern hotel stay.
- Enable guest control, visibility, and preferences throughout their journey via their own mobile devices
- Offer contactless and paperless check in and check out, add-on options, room and maintenance request features, and more
- Inform effective engagement strategies via robust CRM capabilities to tailor experiences according to guest profiles
- Activate upsell opportunities via advanced hotel PMS capabilities at the booking stage
- Leverage mobility tools for hotel staff to improve processes, communications, and more flexible services to guests
Managing revenue and yield more intelligently and efficiently
Leverage the power of data science to optimise total revenue potential.
- Maximise occupancy while protecting rates via automation
- Source strategic insights from focused analytics to make better decisions based on real data in real time from multiple sources
- Enable “always on” functionality to ensure action on the most recent data, around the clock
- Generate detailed demand forecasting information while on site or on the go
- Implement strategies across multiple sales channels via cloud-based solutions and infrastructure
Coordinating full-spectrum event business from initial inquiry to final invoice
Automate the event booking process for maximum profitability.
- Get detailed customer history from a single dashboard
- Improve expense and labor controls and event change auditing
- Control and better manage food and beverage costs
- Enable property management integration for group booking visibility
- Access the system from any device
Empowering teams with greater efficiency to enable success
Implement solutions to proactively enable staff—online, anytime, all the time.
- Deliver efficient and frictionless services and communication between staff and guests
- Grant team members access to key information in real time via mobile devices and web browsers without middleware
- Monitor real-time workloads, activities, completed tasks, and interactions with guests, increasing, operational efficiency across all locations
- Track and measure accountability with other team members or departments more accurately
- Reduce operational friction for staff as they manage operations via mobile and web-based platforms—bookings, maintenance, cleaning protocols, and more
Fostering scalable digital transformation in a shifting industry landscape
Scale operations across all locations with a secure, integrated hospitality cloud platform.
- Apply last-mile hospitality industry-specific functionality in a scalable and secure cloud implementation
- Deploy across multiple locations and brands via cloud-based multi-tenant Amazon Web Services® (AWS®) infrastructure
- Ensure ongoing compliance such as PCI PADSS, CCPA and GDPR and other regulatory compliance requirements
- Incorporate machine learning-driven data science and analytics for quick decision-making informed by real business data
- Increase productivity and profitability with mobility, analytics, business intelligence, team collaboration, to help identify industry-specific KPIs to support decision making
Hotels & Resorts customer successes
Hospitality brand connects functionality, intelligence, and innovation
European-based Aquitaine Hospitality needed to establish a technology platform that provides a foundation to meet business requirements in an innovative way, and to extend that capability across multiple properties. Infor HMS is an essential hub to enable it for them.
Hotels & Resorts cloud software
- Hospitality Management Solution (HMS)
- Hotel Revenue Management System (RMS)
- Infor Sales & Event Management software (SCS)
- Hospitality Price Optimiser (HPO)
- Table and Reservations Solution (TRS)
- Other advanced software solutions
Hospitality Management Solution (HMS)
Hotel Revenue Management System (RMS)
Infor Sales & Event Management software (SCS)
Hospitality Price Optimiser (HPO)
Table and Reservations Solution (TRS)
Other advanced software solutions
Infor understands the complexities of today’s hospitality industry. We’re dedicated to supporting industry leaders in their efforts to create superior guest experiences and to empower staff with the right tools to succeed as well. From there, organizations also gain competitive insights to inform strategy to meet today’s challenges while anticipating ones to come. In addition to hotel PMS, hospitality revenue management, and other essential solutions, Infor also helps hotels and resorts in a wide range of ways to support organizations beyond those core components, including: