Akron Children’s Hospital streamlines employee and staff training with Infor Learning Management System
CASE STUDY
Pediatric healthcare system exceeds training objectives and supports high standards of patient care
Akron Children’s Hospital has been dedicated to caring for children and improving their health since 1890. Across a 13-county region of Ohio, Akron Children’s operates two hospital campuses, six regional health centers, 35 pediatrician’s offices, four urgent care clinics, and more than 50 primary and specialty care centers. Together, the system receives more than 1.2 million patient visits per year. The young patients are cared for by 6,900 employees and 3,200 non-employee providers and staff.
Working at Akron Children’s is more than a job—it’s a culture of caring. Delivering excellent child- and family-centered care is the organization’s central mission. Employees commit to treating each child as they would their own. Providing top-notch training to all employees and non-staff providers is an essential element of the organization’s commitment to patient care.
It is the responsibility of the Talent Development team to provide training to ensure patient care is delivered in a consistent way that conforms to both regulatory and Akron Children’s standards. They rely on Infor Learning Management System (LMS) to streamline learning content, automate course delivery, track learners’ progress, and report on compliance.
At a glance
Headquarters
Akron, OH
Industry
Healthcare
Product Offering
Pediatric healthcare services
Products
Infor Learning Management System (LMS)
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Website
By exceeding our goal and reducing the time required to complete annual education by 21%, our organization saved $137,588. Every time our training can result in organizational savings or an improvement in billing and collections, it has a positive impact on our ability to deliver patient care.”
MPH, MSN, RN, NPDBC, CPN, Senior Instructional Design & Development Specialist Talent Development
Challenges
1
Lowering the cost and time burden of annual safety and compliance training.
2
Optimizing the learning experience for employees and non-employee staff.
3
Increasing the number of learners who complete training by compliance deadline.
Solutions
1
Reduced time required to complete annual training by 21%, saving the organization $137,588 and freeing providers’ time to care for patients.
2
Reorganized and streamlined content to reduce annual compliance learning modules from 13 to 5. Created new certificates for additional learning.
3
Gained the ability to track training status in real-time, filter learners who have not completed, and send automated reminders with direct links to content, resulting in 97% compliance by deadline.
Developing an engagement learning experience for healthcare professionals
Senior Instructional Design and Development Specialist, Michelle Weber explained Akron Children’s delivers two types of training to ensure patient care. First, every staff and non-staff member attends mandatory trainings, including annual safety and compliance education and initial onboarding. Second, the organization offers relevant trainings designed around specific topics to employees and non-staff providers based on their roles.
Healthcare workers have little time to spare. The primary challenge in training is how to deliver all of the knowledge needed in a concise, time-saving format. Akron Children’s needed a learning management system that could meet compliance requirements, yet also deliver an engaging learning experience.
After using two previous learning management systems, Weber stated, “Infor LMS is the best learning system we’ve ever had at Akron Children’s Hospital. I find the back-end of the system is easier to use by far for content creation, reporting, and tracking.”
Exceeding training goals with learning management
Weber was delighted with the results, noting “Infor LMS contributed to the successful achievement of our training objectives, including streamlining content and making it easier to find, reducing the time needed to complete compliance training by 21%, increasing compliance by the designated deadline by 4%, and earning higher learner satisfaction ratings.”