Empowering people to reach their full potential through technology

  Culture Hero

October 6, 2023By Marcus Mossberger, Future of Work Strategist

As individuals and organizations respond to the evolving world of work, new norms are emerging, and contemporary strategies are taking shape. To maximize human potential, we need to rebalance how we spend our time and how we utilize new technologies. By allowing technology to automate, augment, and advise us, we can trade administrative tasks for more appealing assignments. It all begins with reevaluating our relationship with work. 

Where, when, how, who, and why we work have all evolved post-pandemic. More of us work from home with asynchronous schedules and coworkers who may or may not be formally employed by the organization we work for. Today, 92% of jobs require some form of digital literacy, while work itself has become more temporary and project-oriented. The next generation has shown a willingness to forgo higher compensation for greater flexibility and choice, as evident in the growth of portfolio careers where people hold multiple jobs simultaneously. As a result, numerous new norms and technologies have gained traction within organizations. 

Wellbeing has expanded beyond traditional “wellness” programs to encompass the health of the whole person, including how work itself can lead to burnout and stress. By utilizing behavioral data, companies can personalize the employee experience by matching individuals to positions that align with their strengths, motivations, and preferences. Simultaneously, digital management tools like robotic process automation are being employed to replicate back-office tasks previously handled by human workers. The outcome is the ability to have transactional requests, such as time off, schedule changes, and compensation increases, approved without requiring the manager or HR to intervene. 

Generative AI (artificial intelligence) may hold the most promise among new technologies, as it enables the creation of fresh content and the capability to address a wide range of questions and requests from the workforce. The impact on HR will be substantial, freeing them from their reactionary roles and allowing them to develop proactive strategies to enhance the health and productivity of the workforce. Eventually, we will see these technologies provide us with a head start on tasks ranging from writing performance reviews to developing succession plans. Even blockchain has become a valuable tool, facilitating faster and easier credential verification while providing individuals with self-sovereign mobility by allowing them to own their data. 

The punchline here is somewhat counterintuitive, but the reality is that by embracing new technologies, we can make work more human for everyone. This gives us more time to focus on what truly matters, underscoring the importance of maintaining transferable skills such as emotional intelligence, empathy, and critical thinking. Our goal should be to consistently incorporate both the timely (new tech) and the timeless (proven people preferences) to enhance our work experience and efficiency. 

Contact us today to learn how Infor can help you maximize your employees' full potential! 

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