Deliver better customer service with AI and RPA inside Infor Value+ solutions

Hunting down information and lots of busy work take time away from providing excellent customer service. 
Automate tasks and give Customer Service Reps the information they need with AI-powered Infor Value+ solutions.

Use AI to automatically handle customer emails — including monitoring, reading, finding, categorizing, summarizing, storing, and uploading — with Customer Service Email Summarizer.

• Identify key information without having to read or and manage a large volume of lengthy emails.
• Let AI and RPA do all the monitoring, finding, categorizing, summarizing, storing, and uploading of customer emails

Give customer service teams the information they need – at their fingertips – so they can prevent and manage issues with Customer Service Rep Advanced Workspace.

• Access recent orders and see their status at-a-glance
• Identify orders likely to cause a customer issue so proactive steps can be taken
• Directly access orders that are past their delivery date and potentially causing customer issues
• Get quick access to your frequent actions
• Identify opportunities to generate sales