From scramble to seamless: How real hospitals win with data, AI, and care connected supply chains

Imagine planning a wedding. Guests expect a flawless ceremony, but behind the scenes, coordinators scramble to fix missing flowers and last-minute weather changes. Healthcare supply chains are much the same: patients expect seamless care, while staff juggle locating critical supplies, navigating disconnected systems, and making last-minute fixes to keep everything on track.

As patients, many of us have experienced the frustration of rescheduled surgeries or missing amenities. Behind these disruptions lies a perfect storm: rising costs, labor shortages, and unpredictable supply disruptions. Most hospitals find that their current supply management practices and tools are not enough due to siloed data, manual processes, and disparate technology systems. These challenges don’t just affect operations—they impact patient care. To explore market research data and analysis on the value void between technology’s promise and what is often delivered, read Infor’s 'How Possible Happens' Healthcare report.

Fortunately, a new generation of data driven and care connected supply chain solutions is helping hospitals shift from reactive firefighting to more seamless operations, freeing up employee time to focus on proactive planning and supply chain resilience.

Real stories of transformation

Medisys Health: Activating healthcare data for better care

Medisys Health Network, a leading provider in New York, faced the same challenges as many others: missing data, fragmented systems, slow decision-making, and supply chain blind spots. When moving from their on-prem system into the cloud, Medisys selected Infor CloudSuite Healthcare to drive their business forward. Nearly overnight, Medisys gained data visibility, providing a holistic view of operations in real time and maximizing efficiencies across processes like vendor contract management and supply pricing.

Using Infor ERP’s delivered integrations with GHX, Medisys quickly achieved data attribution and correctness, streamlined the contract management process, reduced errors, accelerated decision-making, and improved coordination across teams.

“When you have the right information within your system and you have the right technology that you're leveraging, that data integrity impacts the patients and clinicians. Clinicians can just focus on patient care,” said Derick Washer, Assistant Director of Supply Chain Business Technology at Medisys Health Network.

Confluence Health: Freeing up employees from administrative burden

Confluence Health eliminated hours of manual work by automating two critical supply chain and accounting processes with Infor Velocity Suite: vendor compliance checks against the Office of the Inspector General (OIG) exclusion list and AP invoice automation.

“We expected it would take at least 6 months to see results, but within the first month, we reallocated a full FTE and saw a noticeable increase in employee satisfaction. That quick turnaround is what we’re most proud of,” said Stace Webley, Financial Systems Support Manager at Confluence.

This isn’t just about saving time—it’s about freeing up resources to focus on what matters most: supporting clinicians and patients. Click here to watch Confluence video.

Choosing the right technology partner

AI technologies available today could generate $24–48 billion in annual value for U.S. hospitals (Source: McKinsey). But it is only with the right technology vendor partners that you can harness the transformative power of AI. Technology partners who help ensure you get your data AI-ready, have governance in place, and most importantly, choose the right AI use cases for healthcare’s unique context and needs.

Infor CloudSuite Healthcare is purpose-built for the healthcare industry, combining financials, supply chain, and clinical workflows into one cloud-based platform powered by embedded AI and automation. With pre-built integrations to EMR systems and tools like Global Health Exchange (GHX), hospitals gain real-time visibility, smarter forecasting, and seamless data flow across departments.

Infor’s “human-in-the-loop” approach ensures a managed, secure, and auditable path from assisted intelligence to autonomous execution—where you retain the autonomy to grant control as AI capabilities earn your trust. It is not ‘AI black box’ rather ‘AI in a glass box’, where humans have oversight.

To learn about all the solutions Infor offers in healthcare, click here. 

Looking forward

Healthcare supply chains aren’t just about logistics—they’re about lives. When systems are slow, disconnected, or reactive, patients feel the impact. But with data-driven, care-connected platforms, hospitals can respond faster to disruptions, reduce costs and waste, empower staff with intelligent tools, and ensure clinicians have what they need, when they need it.

As we look ahead, how will your organization leverage AI to not only transform operations but also improve patient care for the better?