It is Infor's policy to distribute Purchase Orders for most indirect purchases.
The use of Purchase Orders (PO) ensures that orders you receive have been pre-authorized and provides you with improved visibility of our business requirements, contractual terms and price. It also simplifies our approval, invoice, and payment processes by automatically matching your Invoice to our PO details.
Our preferred transmission method for POs is via email to a supplier.
If you are doing business with Infor and have not engaged with Vendor Management Office, they may intervene to stop a transaction if it is not in compliance. Please obtain this Purchase Order number from your business contact at Infor (the requester of these goods and/or services).
To be in compliance, you must:
- Have a valid Purchase Order. Invoices for purchases must have a valid Purchase Order issued by the Vendor Management Office in order to be paid.
- Include your Purchase Order number on invoices. Invoices for purchases must have a valid Infor approved PO in order to be paid.
If you have questions, please contact one of the following Regional Vendor Management offices:
- AMERICAS: VMO - General Requests
- EMEA: EMEA Purchasing Inquires - General Requests
- APAC: APAC Purchasing Inquires - General Requests
Terms & Conditions
How to submit an invoice
This section is intended as a resource for suppliers and contains useful information on working with Infor. Please find Accounts Payable information for your region below.
US / CANADA Accounts Payable information
LATAM Accounts Payable information (English)
LATAM Accounts Payable information (Spanish)
LATAM Accounts Payable information (Portuguese)
EMEA Accounts Payable information
APAC Accounts Payable information
Frequently Asked Questions
Where do I send an invoice?
This depends on where you are located. Please refer to the How to submit an invoice section for more exact information.
How do I get a valid Infor Purchase Order?
Talk to your Infor contact person who is making the purchase to get a valid Infor Purchase Order. Most purchases must be preceded with the issuance of a valid Infor Purchase Order. Sending an invoice without a valid purchase order may result in processing and payment delay.
How do I receive a Purchase Order?
Suppliers can receive Purchase Orders from Infor via email. Please be sure that Infor has your current email address.
How do I check the status of a payment?
Please contact the AP department in your region:
South Asia and Pacific
Ap.email@example.com or Pola.firstname.lastname@example.org
I am a new supplier, where can I find information about the new supplier forms?
Please ask your business contact for the New Vendor forms.
What happens if AP receives an invoice without a Purchase Order Number?
The invoice will not be processed until a valid Purchase Order Number is provided.