Customer Success, Enhanced Support, and Services

If you need more, there's CareFor

A portfolio of outcome-driven services and support to help Infor customers create their own model for sustainable success

businesspeople meeting boardroom handshake

What is CareFor

What does success look like to you?

CareFor's integrated portfolio is designed around enabling you to achieve your business's definition of success.

carefor offering puts your business at the center
Customer Success
A designated Customer Experience Manager providing guidance, assistance, and ongoing partnership throughout your transformation journey.


Enhanced Support
Additional support features for customers who want an enhanced response model.


A portfolio of services designed to provide customers with ongoing capabilities for sustained success.
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CareFor helps your organization

What if you could meet your business's on-going application needs with tailored solutions — and free your most valuable people to focus on the real priorities of the business?

Enable the capabilities to achieve your objectives

Make sure you have the skilled capabilities – available, flexible, and scalable – to deliver the value your business envisions.

Create a positive experience for your users

Provide an integrated experience, quick resolution of issues and questions, and a designated contact whenever you need it.

Protect your investment, manage the risk

Mitigate the risk of ending up with an ERP solution that’s not grown and evolved along with your business needs.

Be ready for what your business needs next

Free your people to focus on your business value streams with the skills available to do whatever your business needs next.

Sustainable Success

What does Infor mean by sustainable success?

Regardless of the ERP solution you choose, delivering on-going value after go live starts with having the right capabilities to meet the needs of your business.

Launch Lifecycle

Success is a journey that continues long after go live

Infor understands that your success is a journey. Value is defined and designed in the months before you go live, but is realized in the months and years after. You will continue to measure the success of your Infor solution over time, based on how well it enables the achievement of your business’s goals. 

In no small part, success is measured over time by customers’ ability to:

  • Enhance user experience and productivity
  • Optimize business processes
  • Address new business requirements
  • Enable new strategic priorities

A model for sustainable success

Your user needs will change, business requirements and processes will evolve, and strategic priorities will shift. And sustaining success over time will depend on your ability to enable and support these changes within your solution. Regardless of which ERP applications you choose, if you don’t have the skills, resources, and capabilities to evolve with your business’s needs, you put your ERP investment at risk.

CareFor was designed to provide Infor customers with flexible options, if they need them, to achieve their own definition of sustained success.

Ensure users have the answers they need, on-demand

Maintain the solution

Take advantage of innovative application updates

Address new requirements as they arise

Plan to enable your business strategy

Learn more about how CareFor can help your business

Contact us

Customer success

A designated Customer Experience Manager to provide guidance, assistance, and ongoing partnership throughout your journey. With you from the time you become a CareFor customer, the Customer Experience Manager is accountable and responsible for your satisfaction.

Accountable leadership

Acting as your advisor and advocate, coordinating Infor resources and ensuring an integrated support and service management experience.

Get more from your solution

Providing adoption guidance and connecting you to the right resources to help your business and users get the most from your Infor solution.

Your partner in success

We work closely with you to achieve the success objectives you and your business have for your Infor solution.

Enhanced support

We provide additional support features when you require an enhanced response model. You and your organization have the comfort of knowing you’re covered by Infor’s highest level of response.

Enhanced response times

Accelerated attention to issues when you need it.

Live issue triage

Live support sessions are available for urgent issues. We resolve issues quickly when they matter most.

Special event coverage

Annual 24/7 Infor support — for your most critical business events.


A portfolio of services designed to provide your organization with ongoing capabilities for sustained success. Free up your team to focus on your business priorities by leveraging our global team and certified skills.

Business application support

Functional and technical expertise and support for the way your business uses your Infor applications.

Release impact management

Cloud release update assessment and recommendations specific to your business’s Infor solution.

Automated testing services

Automated regression testing to identify impacts and validate your solution during change events.

Extension lifecycle management

Support for what makes your Infor solution unique and development resources to help meet future requirements.

Application administration

Application-level administration, maintenance, and pre- and post-cloud update and refresh activities.

Solution monitoring

24/7 monitoring and response for your most critical interfaces and application jobs.

Learn more about how CareFor can help your business

Contact us