Infor Customer Relationship Management
Maximize every customer interaction with purpose-built cloud CRM
Award-winning Infor CRM offers full customer view
Infor Customer Relationship Management software provides a complete view of every customer touch point across your sales, marketing, customer service, and support teams that will enable you to maximize the impact of every interaction.
With rich customer profiles and sales productivity tools, you can help users to identify opportunities and streamline sales activities, while sales management tools, analytics, and proactive alerts can help you drive accurate forecasting, informed decision making, and effective team and territory management.
- Manage leads, opportunities, and activities
- Make analytics-based decisions
- Deliver back office integration
- Empower your mobile workforce
- Maintain full control of your data
Infor Customer Relationship Management Resources
Features & Benefits
Maximize customer interactions
Create rich customer profiles from information and interactions across your organization and from external sources. Rich integration with business management applications, desktop productivity tools, e-marketing, and social media empowers everyone in your organization to build more profitable customer relationships.
Boost workforce productivity
Rich customer profiles and sales productivity tools help users identify opportunities and streamline sales activities. Simultaneously, sales management tools, analytics, and proactive alerts drive accurate forecasting as well as effective team and territory management.
Gain a full view of your customer
Empower employees with complete visibility and control of the customer experience from marketing through sales, and service. Take advantage of cross-department data to help you gain a competitive edge with the knowledge to improve experiences, expand services, and increase repeat business.
The Customer Experience Suite includes these products:
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