Infor CRM is more than just a database, it's a full view of your customer interactions
Infor CRM offers a complete customer view
Infor Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams. Rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. Drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.
- Manage leads, opportunities, and activities
- Maintain full control of all data, when and where you need it
- Deliver back office and out-of-the-box Infor ERP integration
- Implement easily and with cloud deployment flexibility
- Run at low TCO compared to similar CRM products
- Empower your mobile workforce
- Make analytics-based decisions
A winning game plan for customer engagement
The Crusaders are the world’s most successful professional rugby team, with a remarkable win record. They chose Infor CRM to centralize customer data, improve communications, drive segmentation, and customize messaging to extend their championship mindset to the customer experience of their fans.
increase in ticket sales
return on investment for each $1 spent on in-mall season ticket sales campaign
customer database with enriched profiles
In the digital space, it’s about effectively communicating with fans and our wider community, and driving messages through all the noise—so they hear what we’ve got to say and know that it’s important. We can’t do that on our own, because we don’t have the resources. But when you have great companies partnering with us, like Infor—with their track record, knowledge, expertise, and technology—then we’ve got a much better chance of connecting.
Connect customer data across all of your systems
Infor CRM is a cloud-based application that includes sales, customer service, marketing analytics, and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other products in Infor’s Customer Experience Suite, and more. Manage the full customer lifecycle in one environment, capitalize on future sales opportunities, and deliver exceptional customer experience.
Consider Infor CRM if you are a current customer of:
- Infor ERP
- Infor Configure Price Quote
- Infor Marketing Resource Management
- Infor Interaction Advisor
- Infor Omni-channel Campaign Management