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Infor CRM offers a complete customer view

Infor Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams. Rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. Drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.

Highlights

  • Manage leads, opportunities, and activities
  • Maintain full control of all data, when and where you need it
  • Deliver back office and out-of-the-box Infor ERP integration
  • Implement easily and with cloud deployment flexibility
  • Run at low TCO compared to similar CRM products
  • Empower your mobile workforce
  • Make analytics-based decisions

A winning game plan for customer engagement

The Crusaders are the world’s most successful professional rugby team, with a remarkable win record. They chose Infor CRM to centralize customer data, improve communications, drive segmentation, and customize messaging to extend their championship mindset to the customer experience of their fans.

10%

increase in ticket sales

$7.66

return on investment for each $1 spent on in-mall season ticket sales campaign

120,000+

customer database with enriched profiles

In the digital space, it’s about effectively communicating with fans and our wider community, and driving messages through all the noise—so they hear what we’ve got to say and know that it’s important. We can’t do that on our own, because we don’t have the resources. But when you have great companies partnering with us, like Infor—with their track record, knowledge, expertise, and technology—then we’ve got a much better chance of connecting.

Hamish Riach
CEO, The Crusaders

Connect customer data across all of your systems

Infor CRM is a cloud-based application that includes sales, customer service, marketing analytics, and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other products in Infor’s Customer Experience Suite, and more. Manage the full customer lifecycle in one environment, capitalize on future sales opportunities, and deliver exceptional customer experience.

Maximize customer interactions

  • Rich customer profiles created through internal and external sources
  • Integration to business management, desktop productivity, e-marketing, and social media tools
  • Sales intelligence application that puts customer data to work

Boost sales team productivity

  • Opportunities easily identified and sales activities streamlined
  • Proactive alerts to drive accurate forecasting
  • Sales management tools to effectively manage teams and territories

Gain a complete view of customers

  • Back office integration with multiple ERP systems
  • Enterprise-wide visibility in a single management and modeling environment
  • Deeply integrated, unified platform for social, mobile, and cloud

Bring data to life with Birst embedded analytics

  • Reports, dashboards, and analytics provide better visibility into the sales process
  • Real-time access to both operational and sales data
  • Automation of manual processes

Consider Infor CRM if you are a current customer of:

  • Infor ERP
  • Infor Configure Price Quote
  • Infor Marketing Resource Management
  • Infor Interaction Advisor
  • Infor Omni-channel Campaign Management
Let’s Connect

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