Customer Success Webinar Schedule

Join Infor’s Customer Success Team for this series of useful live Webinars to learn about Infor resources and processes for your CloudSuite subscription. Each session covers a different topic and you will learn how to get the most out of the Infor tools available to you. Sessions are the same and are repeated every month and have been scheduled to cover multiple time zones. Each session ends with a live Q&A to help clarify any queries that you may have.

Please register for as many sessions as you would like to. Click on each topic to find the schedule. Select the schedule to join for your region and the timing that fits your availability.

We also invite you to share this program with colleagues who may wish to participate.

Working in and Managing the Multi-Tenant Cloud

Find out more about working in the Infor Cloud and learn about maintenance and release management, ‘What’s New?’, notifications, useful Knowledge Base articles, and demos of some of Infor’s tools and resources.

In this training you’ll learn about:

• Release management and scheduled maintenance
• Getting updates and notifications
• Important resources on a multi-tenant cloud

All schedules cover the same topic:
Click here to register for a schedule that fits your availability

Getting to Know Infor Concierge

With Infor Concierge, users can find everything they need to know about their Infor services and solutions. See the different ‘widgets’ available and watch a demo of how to make the most of this useful resource.

In this training you’ll learn about:

• Various tasks that you can do on Concierge
• Customizing pages
• Navigating Concierge on mobile

All schedules cover the same topic:
Click here to register for a schedule that fits your availability

Managing Contacts in Infor Support Systems

A useful session for Contact Administrators to learn how to maintain records and permissions for their company contacts in Infor support systems.

In this training you’ll learn about:

• Managing access, roles, and permissions
• Updating contact administrators and adding third party access
• Adding access for both Concierge and CloudSuite Self-Service Portal

All schedules cover the same topic:
Click here to register for a schedule that fits your availability

Working with Infor Support

Learn how to work effectively when you manage your incidents and understand best practices when working with Infor Support.

In this training you’ll learn about:

• Creating and managing incidents
• Understanding severity and escalations
• Best practices in incident management

All schedules cover the same topic:
Click here to register for a schedule that fits your availability

Go-Live Readiness

Understand how to evaluate your project’s readiness to go-live on your production environment, and learn best practices on how to ensure a successful go-live.

In this training you’ll learn about:

• The go-live readiness process
• The importance of the evaluation exercise
• Pre-go-live and post-go-live expectations

All schedules cover the same topic:
Click here to register for a schedule that fits your availability

For further information please contact your Customer Success Manager.