Customer Success Series

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August 27, 2021

The Customer Success Series will help you with key tools and resources throughout your important milestones.

Select your preferred format from instructor-led webinars or self-paced eLearning courses.

All classes are accessible within Infor Campus. Browse the list of topics and choose the courses that best suit your learning preference and your time zone.

Click here – US customers

Click here – Global customers

If you need more information or support, please contact with any questions or feedback.

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The easy navigation of our self-paced eLearning courses gets you right to the content you want exactly when you want.


Explore live instructor-led sessions with a choice of times to suit your time zone. Repeated every month.

Check out the list of courses below by lifecycle:

Lifecycle Phase: Getting Started

Getting started with Infor Cloud

This session will introduce you to the Infor tools and resources available to you, explain your next steps and provide valuable information to get you started with the Infor Cloud.

Getting to know Infor Concierge

Grab an introduction to the ‘one-stop shop for all things Infor’ that’s Infor Concierge. Gain instant access to key resources and contacts in a single location. Watch a demo and learn to navigate a round Infor Concierge.

Working with Infor Support

Learn how to create and manage incidents effectively, understand severities, ranking and escalations and use best practices when working with Infor Support.

Managing Contacts

Explore how to maintain records, access and permissions for company contacts in Infor systems in this course.

Lifecycle Phase: Mid Implementation

Working in the Multi-Tenant Cloud

Learn about scheduled maintenance windows, release management and notifications and discover resources to guide you in the MT Cloud.

Effective Incident Management

Pick up the techniques and tools that will enable you to manage incidents effectively. Learn how to rank and escalate to communicate your priorities to the support team.

Navigating CloudSuite Self-Service Portal

Learn more about the Self-Service Portal and how to get the most from the functions available within it. Find out how to register for notifications.

Evaluating cloud go-live readiness

Explore this course to help you prepare for and evaluate your organization's readiness to go-live.

Lifecycle Phase: Post Live

Product Enhancement Request System

Learn how to get involved with the Infor Product Enhancement Request System (ERS), where changes that customers are most interested in seeing are collected, tracked, and analyzed.

Getting started in Infor Communities

Learn about Infor Communities and the benefits of being a member. Discover the best ways to connect and collaborate with other members.

Let's Connect

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