Customer Success Learning Series
Infor’s complimentary Customer Success Learning Series will help you get the most out of the Infor tools and resources included in your CloudSuite subscription.
Infor Campus offers both live virtual instructor-led training and on-demand eLearning classes. Select the type of session and schedule that best suits your learning preference and your time zone.
Go to the full Customer Success Learning Series Curriculum on Infor Campus: Global | USA
Course Name |
Course Type |
Date |
Course Links |
|
Customer Success: Working in the Multi-tenant Cloud |
eLearning |
On-demand |
Global |
USA |
Customer Success: Working in the Multi-tenant Cloud |
Webinar |
First Tuesday of the month |
Global |
USA |
Customer Success: Getting to Know Infor Concierge |
eLearning |
On-demand |
Global |
USA |
Customer Success: Getting to Know Infor Concierge |
Webinar |
Second Tuesday of the month |
Global |
USA |
Customer Success: Managing Contacts |
eLearning |
On-demand |
Global |
USA |
Customer Success: Managing Contacts |
Webinar |
Third Tuesday of the month |
Global |
USA |
Customer Success: Working with Infor Support |
eLearning |
On-demand |
Global |
USA |
Customer Success: Working with Infor Support |
Webinar |
Third Thursday of the month |
Global |
USA |
Customer Success: Evaluating Cloud Go-live Readiness |
eLearning |
On-demand |
Global |
USA |
Customer Success: Evaluating Cloud Go-live Readiness |
Webinar |
Fourth Tuesday of the month |
Global |
USA |
Working in the Multi-Tenant Cloud – Recommended for application owners and IT managers
Multi-tenant cloud information including maintenance and release management, notifications, relevant documentation, and tools. Course coverage:
- Release management and scheduled maintenance
- How to receive updates and notifications
- Multi-tenant cloud resources and documentation
Getting to Know Infor Concierge – Recommended for all system users
An introduction to Infor services and solutions in Infor Concierge. Take the course, watch a demo, and navigate the tool with us. Course coverage:
- Various tasks available to you on Concierge
- Customizing pages
- Mobile app navigation
Managing Contacts – Recommended for contact administrators
Maintain records and permissions for company contacts in Infor support systems. Course coverage:
- Access, roles, and permissions for both Concierge and CloudSuite Self-Service Portal
- Manage Contacts widget navigation
- Restrictions and process for third party access
Working with Infor Support – Recommended for all system users especially application owners and helpdesk teams
Learn to manage your incidents effectively and use best practices when working with Infor Support. Course coverage:
- Creating and managing incidents
- Understanding severity and escalations
- Pro tips for incident management
Evaluating Cloud Go-Live Readiness – Recommended for the project team and stakeholders
Evaluate your organization’s readiness to go live in your production environment to ensure a successful go-live. Course coverage:
- Cloud Go-Live readiness process
- Pre Go-Live incident management
- Post-Go-Live expectations
For further information, contact CustomerSuccess@infor.com.
To sign up for the Infor Campus platform, contact InforCampus@infor.com.
For additional guidance on navigating in Infor Campus, see attending a virtual class.
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