Customer Success Learning Series

November 6, 2020
Infor’s complimentary Customer Success Learning Series will help you get the most out of the Infor tools and resources included in your CloudSuite subscription.

Infor Campus offers both live virtual instructor-led training and on-demand eLearning classes. Select the type of session and schedule that best suits your learning preference and your time zone.

Go to the full Customer Success Learning Series Curriculum on Infor Campus: Global | USA

Course Name

Course Type

Date

Course Links

Customer Success: Working in the Multi-tenant Cloud
eLearning
On-demand
Global
USA
Customer Success: Working in the Multi-tenant Cloud
Webinar
First Tuesday of the month
Global
USA
Customer Success: Getting to Know Infor Concierge
eLearning
On-demand
Global
USA
Customer Success: Getting to Know Infor Concierge
Webinar
Second Tuesday of the month
Global
USA
Customer Success: Managing Contacts
eLearning
On-demand
Global
USA
Customer Success: Managing Contacts
Webinar
Third Tuesday of the month
Global
USA
Customer Success: Working with Infor Support
eLearning
On-demand
Global
USA
Customer Success: Working with Infor Support
Webinar
Third Thursday of the month
Global
USA
Customer Success: Evaluating Cloud Go-live Readiness
eLearning
On-demand
Global
USA
Customer Success: Evaluating Cloud Go-live Readiness
Webinar
Fourth Tuesday of the month
Global
USA


Working in the Multi-Tenant Cloud Recommended for application owners and IT managers

Multi-tenant cloud information including maintenance and release management, notifications, relevant documentation, and tools. Course coverage:

  • Release management and scheduled maintenance
  • How to receive updates and notifications
  • Multi-tenant cloud resources and documentation

Getting to Know Infor Concierge Recommended for all system users

An introduction to Infor services and solutions in Infor Concierge. Take the course, watch a demo, and navigate the tool with us. Course coverage:

  • Various tasks available to you on Concierge
  • Customizing pages
  • Mobile app navigation

Managing Contacts Recommended for contact administrators

Maintain records and permissions for company contacts in Infor support systems. Course coverage:

  • Access, roles, and permissions for both Concierge and CloudSuite Self-Service Portal
  • Manage Contacts widget navigation
  • Restrictions and process for third party access

Working with Infor Support Recommended for all system users especially application owners and helpdesk teams

Learn to manage your incidents effectively and use best practices when working with Infor Support. Course coverage:

  • Creating and managing incidents
  • Understanding severity and escalations
  • Pro tips for incident management

Evaluating Cloud Go-Live Readiness – Recommended for the project team and stakeholders

Evaluate your organization’s readiness to go live in your production environment to ensure a successful go-live. Course coverage:

  • Cloud Go-Live readiness process
  • Pre Go-Live incident management
  • Post-Go-Live expectations

For further information, contact CustomerSuccess@infor.com.

To sign up for the Infor Campus platform, contact InforCampus@infor.com.

For additional guidance on navigating in Infor Campus, see attending a virtual class.

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