TUG CONNECTS 2023 - Synergy Unleashed!


August 31, 2023By Steve Levy, VP, Enterprise Architecture - Distribution

TUG CONNECTS 2023, the premier event for distributors, brought together industry leaders, partners, and experts to discuss distribution-specific challenges and innovative solutions. The conference was a dynamic gathering filled with valuable insights, inspiring keynotes, and a strong sense of synergy. Let's take a closer look at the key highlights and transformative ideas from TUG CONNECTS 2023.

Embracing the Power of the Cloud

TUG CONNECTS 2023 provided a platform for the conference to show their excitement around the possibilities that cloud solutions offer, capturing the attention of both those considering the move and those already in the Cloud. Della Coffelt, COO of Distribution Corp, emphasized the importance of building a culture that fosters creativity and teamwork, highlighting that embracing the Cloud should be a strategic business and operations project, going beyond just an IT initiative.

Staying Ahead of the Pace of Change

During the conference, I had the privilege of sharing the stage with Doug Bellin, AWS Business Development Executive, to discuss the need for distributors to stay ahead of the pace of change. Together, we emphasized key challenges faced by distributors and showcased how Infor and AWS are working collaboratively to support our customers' scalability and innovation needs. This partnership demonstrates our commitment to empowering distributors to adapt and thrive in a rapidly evolving landscape.

Exploring the Potential of Artificial Intelligence

Artificial Intelligence (AI) remained a thought-provoking topic throughout the conference. Attendees were eager to delve into its potential impact on distributors' overall business strategies. Infor took the opportunity to showcase how AI can provide better information for decision-making, improve operational efficiency, reduce costs, and enhance employee satisfaction. By harnessing the transformative power of AI, distributors can unlock new opportunities and gain a competitive edge.

Unveiling the Future of Innovation

Rick Rider, Infor VP, Development, made an exciting announcement during the conference. He unveiled the new long-term innovation partnership with Infor and shared inspiring success stories of customers who have already transformed their businesses using Infor platform technology (Infor OS). This investment in innovation solidifies Infor's position as a leader in proven, tangible industry innovation. Attendees left the conference with a renewed sense of confidence and inspiration for the future, knowing that they can leverage cutting-edge technology to drive their businesses forward.

Reimagining the Customer Experience

Dirk Beveridge, founder of UnleashWD and author of "Innovate! How Successful Distributors Lead Change in Disruptive Times," inspired attendees to reimagine the customer experience in the fast-changing business landscape. The conference echoed Beveridge's advice to create a "wow" factor for customers. David White, CEO of Kyana Packaging Solutions, expressed excitement about Infor's AI/ML capabilities, aligning with this vision. By embracing innovative solutions, distributors can create exceptional customer experiences that set them apart from the competition.

Benefits of Warehouse Management Systems

Warehouse Management Systems (WMS) garnered significant interest among attendees. Distributors recognized the importance of optimizing their warehousing processes to meet evolving customer demands, streamline operations, and improve inventory management. The conference provided valuable insights into the benefits and considerations of implementing WMS solutions. By harnessing the power of WMS, distributors can achieve greater efficiency, customer satisfaction, and overall operational excellence.

The Power of Synergy within the TUG Community

Throughout the TUG CONNECTS Conference, attendees felt a strong sense of synergy and collaboration. The partnership between members, partners, Infor, and Members Inc. resulted in an event that benefited everyone personally and professionally. This synergy extended to the Solution Center, where conversations flourished about leveraging technology to expand businesses and find innovative solutions. Greg Glovach, IT/ERP Program Director at The Granite Group, aptly described the TUG community's synergy as "synchronized energy" that drives the delivery of solutions, fosters prosperity, and achieves harmony.

TUG CONNECTS 2023 was a remarkable event that left attendees inspired and equipped with valuable insights. The conference highlighted the importance of effective leadership, the potential of AI in distribution, the value of the Cloud, the significance of WMS, and the power of synergy within the TUG community. By bringing together industry leaders and experts, TUG CONNECTS 2023 ignited a collaborative environment that encourages distributors to safely embrace innovation with confidence and determination.


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