Blogs

The restaurant point of sale continues to be the primary hub by which restaurants and food services operations are empowered to deliver continuous, friction-free experiences. How must a restaurant POS best serve the modern guest experience and help to increase cohesion, visibility, and intelligence across all locations? Here are some of the primary elements to consider.

The hospitality industry has proven itself to be resilient during a period when the rules of the game changed suddenly. The key to success for industry leaders has been rooted in how well their businesses were able to lean into what was happening, and to make adjustments to serve in a new paradigm. Technology has played an integral role in that. But so have a deeper understanding of how radical and sudden changes can indicate what’s needed most – a willingness to embrace new visions in favor of the status quo. Here are some thoughts.

The hospitality industry is in the middle of a reboot. Over the last few weeks here at Infor, we’ve published a series of posts about what that looks like as we define how hotel technology in hotels, resorts, and casinos plays a part in helping organizations succeed in the present, and to anticipate what’s to come, too. Here’s a summary of those posts for you to explore.

Technology for restaurants and food services has played a decisive role in changing the way consumers interact with brands. This has been especially notable over the last year during which time that change has been dramatic, even if the origins of those restaurant technology trends germinated years before. Which of these trends helps organizations to understand the impact of technology on how guests interact with their locations? Here are some examples.

Hospitality service staff are the heart of the industry, exemplifying company values of guest comfort and care. To do their jobs well without undue stress, they need a reliable and intuitive framework supported by integrated systems and intuitive processes. How does advanced hotel technology help create healthy, happy places to work? What role does a scalable technology platform play in recognizing and retaining talented hospitality workers? Here are some thoughts.

Being supported by hospitality technology solutions designed to help organizations succeed daily is how hotels, resorts, and casinos gain confidence in their partnerships. What are the essentials of this in an era that has proven that the landscape can shift very suddenly? What must be in place to meet today’s challenges and scale for emerging one? Here’s a selected list to consider.

Restaurant staff have worked hard through a very difficult period recently. One thing that organizations have learned is that technology plays a vital role in supporting workers. Industry leaders have been reminded of how valuable staff contributions really are, particularly at the service level. As the industry reassesses how to attract workers to the restaurant and food services sector, how can the right technology play a part in continuing to support restaurant staff? How can restaurant software help make their work more rewarding? Here are some thoughts.

As much as the restaurants industry is shaped by emerging restaurant management software innovations, the more important factor driving its evolution as our decade continues to unfold is still the guest experience. Technology solutions are only relevant if they serve whatever new form that ideal guest experience takes. For the 2020s, what must restaurants and food services consider to serve guests best and build relationships with them in the most sustainable and scalable way using technology?

This year’s HITEC show in Dallas was a rewarding experience for Infor’s Hospitality team. Getting the chance for our global team to assemble and meet with industry leaders, we brought a lot to the event and took away even more. Here are some of the key hospitality industry trends that were top of mind for everyone at the show.

Over the years and eras, the relationship between hotel and guest at every stage of their journey has meant different things. Today via advanced hotel software solutions, it means placing guests in the driver’s seat at every stage, from booking, to managing services and reservations, to checking out. It also requires connecting services to the guest’s history and preferences to gain a sharper vision for who they are, and what they want. What are the key principles at the technology level that support that? Take a look.