Manufacturers Accelerating Digital Investments in Productivity Drive – Make UK/Infor Survey


United Kingdom-October 31, 2022, 09:00 AM

Government must protect digital support programmes to spur further growth

Key findings:

  • Around 80% of companies plan to increase digital adoption in the next two years
  • Two-fifths (40%) of companies say digital technologies have already boosted productivity within their business with two-thirds predicting further productivity gains
  • Pandemic has accelerated digital adoption for supply chain management
  • A third of companies say digital investments have improved energy efficiency and a similar number reduced emissions
  • Digital technologies cvreating more job opportunities and higher skill levels
  • But a third of companies say lack of digital skills acting as a barrier to investment

Britain’s manufacturing sector is increasingly embracing the digital industrial revolution as it bids to boost productivity, improve energy efficiency and overcome the twin supply chain shocks caused by Covid and Brexit, according to a major report published today by Make UK and enterprise software specialist Infor.

But, with four out of five manufacturing firms now planning to boost digital investment over the next two years, there are growing concerns that a shortage of skills could hamper the drive to work smarter and greener.

In response, Make UK is urging government to protect vital digital support programmes in the coming spending round. These include successful schemes such as Made Smarter and Help to Grow Digital, which would help small and mid-size enterprises (SMEs), in particular, develop digital skills and practices. In addition, to unlock greater innovation and ideas, Make UK is also calling on government to accelerate further private investment in research and development by expanding the R&D tax credit to include capital equipment within qualifying expenditure.

According to Make UK, the current financial challenges and the increasing cost of energy are likely to drive this revolution even further, with the survey showing that manufacturers intend to increase their investment in digital technologies in the next two years. As a result, more companies are moving to the ‘evolution’ stage of digital adoption, which is where they are implementing changes to their processes, in particular, to marketing, product design, manufacturing systems and finance.

However, the survey also shows a third of companies say that the biggest inhibitor to more rapid digital adoption remains a lack of technical skills within the business.

“Our economy is undergoing a profound digital transformation with the potential to transform our lives and economy, making it more productive, resilient and sustainable,” said Verity Davidge, director of policy at Make UK. “Those countries that are better prepared for these changes will benefit the most, with the companies increasing their investment powering through the challenges that lie ahead with greater productivity, better skill levels and reduced emissions.

“The key now is for manufacturers to unlock their potential on digital adoption, which will be key if we want to invest and grow. To aid this process, government must protect vital support programmes, which are key to enabling SMEs, in particular, along their digital journey,” Davidge said.

Andrew Kinder, Infor senior vice president of industry and solutions strategy, added: “It’s encouraging to learn that those who have invested in digital technologies report that their investments have paid off, and they felt better prepared to weather the storms. Looking forward, as smart products, automation and robotics are increasingly adopted, the data and insights these technologies drive out will yield yet further benefits for manufacturers who have put the digital foundations in place.”

According to the survey, almost 80% of manufacturers have increased their spending on digital technologies in the past two years, with a similar number planning to do so in the next two. These investments are bringing major benefits to companies’ operations with two-fifths (40%) saying it has already improved productivity, a quarter (27%) saying it has brought better profitability and, three in ten (31%) brought greater labour efficiency. Almost one in ten companies (9%) said their productivity had improved by more than 50% as a result. Further gains are to be had with two-thirds expecting productivity improvements and over half better productivity.

While the main investments are taking place in areas already well established such as e-commerce, finance and manufacturing processes, the impact of the pandemic can be seen in the increasing efforts to digitise supply chain management. Almost a third (30%) of manufacturers are using digital technologies for supply chain management and a further 40% are considering doing it. This is improving the ability of companies to respond at speed to the changes in their supply chain and improve visibility with their customers and suppliers. As a result, over a third of companies (35%) plan to have up to a quarter of their processes automated in the next two years, and a further quarter plan to have up to half their processes automated.

These investments are also helping companies with their net zero ambitions with a third (34%) saying it had improved energy efficiency and a similar number saying they had reduced emissions as a result of digital adoption.

Furthermore, the survey shows that, in contrast to fears expressed in some quarters that increased automation will lead to jobs being replaced, the increase in digital technologies is creating greater demand for jobs, increasingly of a higher skill level. More than a third of companies (37%) said that job opportunities had increased in their business, while more than four in ten companies (42%) said they needed higher level skills as a result.

However, by contrast, the perennial issue of access to skills is the main barrier to companies investing in and making the most of their investment in digital technologies. Almost a third (32%) of companies said that a lack of skills within the business for implementation was acting as a barrier, while a similar number (33%) said a lack of technical skills was holding companies back from maximising their investments.

To help maximise the digital potential of companies and boost the take up of fourth industrial revolution technologies, Make UK has made the following recommendations to government:

  1. Roll out Made Smarter across all regions: Government should commit to the full roll-out of Made Smarter and expand the scheme to include industrial decarbonisation as digital and green increasingly go hand-in-hand with digitising to decarbonise — a key focus for many manufacturers.
  2. Expand the R&D tax credit to include capital expenditure: The R&D tax credit should be expanded to include capital equipment within qualifying expenditure to spur further digitalised R&D.
  3. Expand Help to Grow Digital: This program should be used to support those manufacturers aiming to use a complete package of systems and software.
  4. Establish a regional SME advisory service for digital adoption: Accept that the main delivery focus should be regional and appoint a lead delivery partner in each region, to create consistency and level up.

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About Make UK

Make UK, The Manufacturers’ Organisation, is the representative voice of UK manufacturing, with offices in London, Brussels, every English region and Wales. Collectively, we represent 20,000 companies of all sizes, from start-ups to multinationals, across engineering, manufacturing, technology and the wider industrial sector. We directly represent over 5,000 businesses that are members of Make UK. Everything we do — from providing essential business support and training to championing manufacturing industry in the UK and the EU — is designed to help British manufacturers compete, innovate and grow. From HR and employment law, health and safety to environmental and productivity improvement, our advice, expertise and influence enables businesses to remain safe, compliant and future-focused. Visit

For more information
Mark Swift
Head of Communications
Make UK
07979 543710

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