HR Case Management Resources

Brochures

Enable HR to deliver accurate services and better information

Submit, track, and respond to HR-related inquiries with Infor® Case Management—modernized, self-service HR service delivery software. Deployed as part of the Infor Global HR system of record, employees, managers, and HR can create and manage cases—and resolve the majority of routine inquiries—without leaving the application.

Key capabilities

Case routing

Ensure cases are getting in the hands of the appropriate resource

Reporting and analytics

Monitor time to close, active cases, closed cases, and more

Surveys

Collect valuable feedback from your employess after a case is closed to help improve your processes

Service-level agreement (SLA) tracking

Respond to cases in a timely manner

Agent and manager queues

Allow agents and managers to monitor and respond to cases

We run an extremely lean HR department and have gained tremendous efficiencies with Infor solutions. Infor solutions allow us to successfully manage our business.

LORIE SEMMEL,

VP, DIRECTOR HCM, COMMUNITY BANK SYSTEM

Employee inquiry tracking

Experience user-friendly HR service-delivery
Easily access employee and HR interactions
Deliver personalized service to individual employees

HR service delivery knowledgebase integration

Take advantage of convenient 24x7 anytime, anywhere access
Explore searchable, browsable personalized HR information
Enjoy a multi-tier approach to HR service delivery and HR case management software

Additional resources

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HR Case Management