Infor Support Portal
The Infor Support difference
We know our stuff
We collaborate with the developers who create and update the applications we support. Some of us even helped develop the apps from the ground up, so we understand them inside and out.
We don't read from a script
We don't believe in canned responses or "one-size-fits-all" support. When you have a question, we're listening. And when we have an answer, we make it specific to the issue you're facing right now.
We are people-focused
We love getting to know our customers. As Alan, one of our superstar analysts, puts it: "We've all developed personal relationships with our customers and we really want to help them succeed."
Get in touch with the Infor Support team
Connecting is what Infor Support is all about. Every day, customers like you thrive with the help of a trained support team that delivers specialized and personalized support from proactive and accountable support representatives. You can rely on Infor Support to help make the most of your solutions—no matter how challenging or rapidly changing your business environment.Connect with us ›
Looking for something more personal?
Your organization is unique, and so are your business needs. At Infor we want you to get the most value from your investment. With the Infor Customer Success Plus Program, you have a designated Customer Success Manager (CSM) who is your personal Infor advocate and guide to ongoing value realization.
Infor CSMs have deep knowledge about the intricacies of your business and the Infor solutions you work with every day. They don’t just manage accounts—they connect with you, dig into the details of your challenges, and offer meticulously thought-out solutions.
Request more information regarding the Infor Customer Success Plus Program and our Customer Success team.
Infor CSMs have a true passion for our customers. They are prepared to get their hands dirty and are ready to understand your challenges.
Read about our commitment to your success ›
Infor CSMs are engaged and strive to thoroughly understand your business, so they can help you according to your needs. Effective CSMs are always improving their knowledge and abilities. They look forward to sharing best practices, giving advice, and helping you learn from other companies in your industry.
Our CSMs provide input into your strategic plans and help you to identify areas where you could improve your use of Infor products. It's our mission to make your working life simpler, more pleasant, and more productive.
I submitted my incident at 5:00 pm on a Friday and got a response almost immediately. We were able to resolve the issue, and it kept me from worrying the whole weekend.
Check out what our customers are saying about Infor Support
Red Wing Shoes
“Not only are they great people, they’re great product people. They come with either a business or a support background, they understand the product, and they’re great advocates for us.”
I.T. Business Partner, Red Wing Shoe Company
Greenville Health Systems
Kim Simmons, I/S Finance Systems Manager, talks about how partnering with an Infor Customer Success Manager has been invaluable to Greenville Health System’s expansion of its software portfolio.
Amazing work reaps amazing rewards. For ten years in a row, Infor has won the Confirmit Achievement in Customer Excellence Award, an honor that recognizes outstanding achievement in customer satisfaction. Go team!
The dedication to resolving this case is the best I have ever experienced. The support was patient and always eager to dig right back in.
Infor Support Plan features and product life cycle policy
Select a language below to read the Infor Support Plan Features document and understand your Support Plan features and descriptions. You can also view the Infor General Product Life Cycle Policy here.