700+ casino and gaming organizations trust Infor with their enterprise software needs

Casinos & Gaming

Casinos and Gaming customers leverage Infor’s powerful hospitality cloud solutions in today’s every changing industry landscape. This includes a technology platform to streamline data across multiple applications in the enterprise, data science on big data with advanced analytics, property management systems (PMS), advanced hospitality revenue management systems (RMS), and an array of scalable applications across the industry to optimize operations to deliver a superior casino player and guest experience, and meet the challenges of a constantly evolving hospitality space.

Here are some key challenges and goals that Infor helps its customers address every day.

Player tracking and continuity

  • Limited visibility into guest value across properties
  • Precise insights—right product, right guest
  • Unified operations—consistent experiences
  • Better communications and guest comfort
  • Greater responsiveness to guest requests
  • Increase transaction speed and visibility & flexibility across enterprise

Legacy technology and scalability to maximize on newer Revenue models

  • Outdated systems impede innovation
  • Supportive of new revenue models
  • Greater capacity to scale globally
  • Easier partner-supplier collaboration
  • Increased transaction speed

Productivity by creating and supporting personalized and mobile friendly services

  • Legacy systems affect employee productivity
  • Increased visibility on the go
  • Contactless processes
  • Guest self-service tools
  • Enhanced engagement—increased LTV
  • Mobile work force - empowered staff

Integrations between gaming and lodging and managing complex multi channel activities

  • Stove-piped and inflexible integrations
  • Integrations to meet prospect preferences
  • Competitive visibility and rate parity
  • Dynamic event planning solutions
  • Seamless connections—events and lodging
  • Centralized multichannel control

Developing a data driven technology platform for Big data insight/technology

  • Requires access to vast amounts of data
  • Faster identification of key data
  • Greater visibility of competition profiles
  • Inclusive environments for data collection
  • Enterprise-wide secure data access via the cloud
  • Merging data from different sources across the enterprise
  • Moving data in and out of the Cloud
  • IOT connecting people, devices & processes & assets

Micro-vertical expertise delivers business value faster

Casinos

Casinos

Native American Gaming

Native American Gaming

Gaming

Gaming

Resorts

Resorts

Hotel Brands

Hotel Brands

Management Companies

Management Companies

Independent  Hotels

Independent Hotels

Solutions for your most critical challenges

Infor Cloudsuite™ Hospitality is the industry’s leading software suite of casino and gaming applications—fully integrated and delivered in a multi-tenant cloud environment.

Create seamless guest experiences

Cultivate return visits and profitable, long-term relationships with top players and guests

  • Connect gaming system player profiles and property management
  • Use advanced guest profile- and player-tracking capabilities
  • Offer a professional, hassle-free, UI experience for guests by putting the guest in control for managing their stay from end to end via their own mobile devices
  • Gain valuable insights about your guests from a single stay to inform engagement strategies
  • Track guests’ lifetime value via guest histories to tailor experiences and craft upsell opportunities
  • Leverage mobility tools amongst hotel staff—Mobile Check In, Digital Registration, Mobile, Housekeeper to improve processes and communication
  • Reduce social contact for guests—paperless check in and check out, add-ons, room services, maintenance requests, and more

Anticipate changes across properties

Easily manage revenue and yield with automated forecasts and recommendations across properties

  • Optimize on player tiers levels and maximize occupancy while protecting rates via automation
  • Gain strategic insights from focused analytics to make better decisions based on real data
  • Generate detailed demand forecasting information while on site or on the go
  • Implement strategies across multiple sales channels via cloud-based solutions and infrastructure

Optimize operational mobility

Operate with the efficiency and flexibility of the cloud

  • Automate tasks, workflows, and reminders
  • Eliminate missed steps and mistakes
  • Streamline time-consuming tasks
  • Access data securely, on-the-go

Integrate systems

Make more informed decisions thanks to a comprehensive view of business data

  • Reduce manual processes
  • Access accurate and consistent information, 24/7
  • Empower teams with a user-friendly UI

Utilize business data to build relationships

Track activities, histories, and preferences to build rapport with top players

  • View player profiles from any location
  • Track activities in the casino and match them to rewards
  • Incentivize loyalty

Productivity by the numbers

7%+

increase in revenue

50%+

reduction in guest check-in times

88%+

improvement in financial performance forecast accuracy

Built for Industry

Hospitality and Gaming solutions

INFOR HOSPITALITY PROPERTY MANAGEMENT SYSTEM (HMS)

Infor Hospitality Management Solution (HMS) is an advanced, cloud-based hotel property management system (PMS) that enables hotels of all sizes and scales to personalize the guest experience and create the kind of operational efficiency, flexibility, and data security needed to meet the evolving expectations of increasingly tech-savvy guests. Infor HMS is a hotel PMS solution that’s natively built and deployed in the cloud, helping hotel organizations to create a robust and scalable hospitality technology platform.

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INFOR HOSPITALITY EZRMS REVENUE MANAGEMENT SYSTEM (RMS)

Infor EzRMS is an advanced hotel revenue management solution that helps organizations of all sizes to track all aspects of the business for all kinds of guests and events. This cloud-based solution is powered by precise machine learning algorithms, calculating demand forecasts for hotel room future use, and recommends timely selling strategies like stay controls, open/close room categories, overbooking levels, and more. Intelligent and automated, Infor EzRMS augments the expertise of revenue managers and their teams, helping organizations to realize revenue potential and build momentum for future growth.

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INFOR HOSPITALITY SALES & CATERING SYSTEM (SCS)

Infor Sales & Catering solution ramps up and energizes hotel organizations and the capacity to plan and manage events and to build a solid foundation to maximize returns. From the initial booking process to the final invoice, our solution is a prime hub to keep all of the moving parts of an event in a single and user-friendly environment throughout the lifecycle of each one. This is a process-driven and highly customizable platform that is designed to increase visibility, simplify work, and help to minimize lost details.

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CLOUDSUITE FINANCIALS (CSF)

CloudSuite Financials & Supply Management is an integrated finance and supply management software suite that couples modern financial functionality with tools to track supplies and streamline order processes. End-to-end, fully integrated capabilities are designed specifically for today’s users.

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Infor Human Capital Management (HCM)

CloudSuite HCM's powerful set of cloud-based human capital management software solutions replaces complex processes, workflows, and systems with sophisticated, yet intuitive technology, empowering your HR professionals to deliver streamlined workforce processes and remarkable experiences.

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INFOR TALENT MANAGEMENT SYSTEM ™

When you have high-performing employees, you want to recruit more like them. By using predictive data to create workforce insights, you can make better decisions for your staff and organization. Talent Management is an integrated set of applications and performance management software organically built to support your strategic people initiatives by unlocking the potential of your organization's talent. Identify, hire, develop, reward, and retain the best of the best, all using a single, unified user experience.

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INFOR HOSPITALITY TABLE RESERVATION SYSTEM (TRS)

Infor Table Reservation System enables to streamline reservations for entertainment facilities and assets such as Table turns, Fitness machines, Cabanas, Bowling lane schedules and help efficiently manage tables and/or other entertainment assets using advanced reservations and floor management tools.

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Other advanced business solutions

Infor understands the complexities of today’s hospitality industry. To support industry leaders in their efforts to create superior guest experiences, to empower staff with the right tools to do their jobs better, to gain competitive insights to inform strategy, and to scale their businesses to meet today’s challenges while anticipating ones to come. In addition to hotel PMS, hospitality revenue management, and other essential solutions, Infor also helps hotels and resorts in a wide range of ways to support organizations beyond these, including:

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