Hospitality Management Solution (HMS)

Personalize the guest experience with a global, cloud-based hotel property management system

Hotel property management software in the cloud

Infor Hospitality Management Solution (HMS) is a hotel property management system built for the cloud with the flexibility, security, efficiency, and mobile capabilities to deliver a great guest experience. With HMS property management software, employees gain access to actionable information about guests and prospects to quickly assess each booking and provide a rich experience. Leveraging integration from the hotel property management system (PMS) to operational systems, Infor’s suite of solutions also help streamline accounting, revenue management, and work order processes.

Modern property management functionality

  • Multi-tenant cloud architecture
  • Secure infrastructure
  • Centralized guest profile management
  • Configurable screen design
  • Mobile check-in/check-out
  • Mobile guest services
  • Mobile housekeeping management
  • Reporting and dashboards

Enriching guest service with seamlessly integrated technology

Virgin Hotels needed a technology partner that could operate seamlessly behind the scenes and help enrich the customer experience. Infor HMS has provided the functionality, integration, and customer support that has helped Virgin Hotels deliver memorable guest services, from mobile check-in, to controlling the room thermostat, and more.

95%

of all check-ins with the HMS mobile app

1

core system to integrate multiple applications

4

Virgin's 4-star guest experiences are powered by Infor HMS

The level of service we receive from Infor is unparalleled. We made the right choice with HMS and we’re seeing this partnership continue to grow.

Rick Cano
Director of Corporate IT, Virgin Hotels

Hospitality Management Solution (HMS) details

Cloud-enabled flexibility and security

  • Multi-tenant cloud architecture
  • Security guaranteed by Amazon Web Services
  • High availability

Personalized guest service

  • Trackable guest preferences
  • Automated match and merger of guest data
  • Centralized guest profile across brands, properties, and reservations

Mobile operations built for hospitality

  • Check-in and check-out
  • Housekeeping and concierge
  • Guest service available anywhere in the hotel

Customizable user interface

  • Data fields customizable to unique hotel processes
  • Screen views and data access customizable by role
  • Consumer-grade intuitive design

Consider Infor HMS if you are a hospitality industry customer of:

  • EzRMS
  • Epitome
  • Starlite
  • SunSystems®
  • Infor CloudSuite™ Financials
  • Infor CloudSuite HCM
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