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Infor HMS (Hospitality Management Solution)

This cloud-based PMS is adaptive to meet today’s and tomorrow’s hospitality challenges

A robust hospitality operations technology hub for superior guest experiences

An advanced hotel property management system (PMS) should be more than just a single system. It should be the hub of hotel operations that connects all systems for hotels, resorts, and casinos. Your hotel PMS should be a holistic hospitality technology platform that connects every aspect of operations to the guest experience, creating a seamless journey that helps your organization meet and exceed the highest standards. It should provide the basis for long-term relationships with guests, and the revenues and profitability that goes with them.

Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all. The solution provides scalability that can help meet your present needs, along with whatever the future brings.

Multi-tenant cloud architecture

Grow the business with a stable and secure, AWS®-based architecture

Advanced mobile functionality

Implement mobile-based check-ins and check-outs, guest services, and more

Hotel PMS integrations

Support gaming systems, loyalty programs, point of sale, payment, and more

Personalized guest experience

Centralize guest profiles to drive robust personalization

Configurable PMS interfaces

Offer a customizable display and functionality for a variety of users

Detailed organization-wide intelligence

Connect teams and drive strategy via accessible reports

Customer success
Hotel executive at hospitality industry trade show with display screen behind him

Customer success

Rick Cano, Director of Corporate IT at Virgin Hotels, details the importance of a great product and a great team, and the value of a growing relationship with Infor.

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Cloud-enabled flexibility and security
Hotel PMS UI display screenshot

Cloud-enabled flexibility and security

Enable greater stability, security, and scalability to increase competitive momentum and ensure resilience

  • Unify operations with a multi-tenant cloud architecture
  • Grow the business with built-in capacity for expansion
  • Simultaneously deploy software updates across all properties
  • Rely on industry-leading security via Infor’s cloud partner, Amazon Web Services® (AWS)
  • Create optimal service continuity via high availability
Personalized guest services
Hotel property management CRM UI display screenshot

Personalized guest services

Make every stay unique and build long-term value with guests

  • Track guest preferences
  • Automatically match and merge guest data
  • Centralize guest profiles across brands, properties, and reservations
  • Create greater clarity of guest histories and visibility of high-valued guests
  • Promote better communications and foster better relationships
Mobile functionality across all hospitality operations
Mobile housekeeping app for hotel PMS screenshots

Mobile functionality across all hospitality operations

Engage with guests and empower staff via mobile technology

  • Offer mobile-based check-in and check-out
  • Provide easy hotel room key access
  • Reduce nonessential, face-to-face interactions with service staff via contactless processes
  • Improve visibility and precision with centralized housekeeping and concierge task management
  • Make guest services available anywhere in the hotel
Integrated and evolving with current and emerging technology
Hotel PMS analytics sceenshot

Integrated and evolving with current and emerging technology

Implement a healthy hotel PMS technology platform that serves the present and the future

  • Rely on Infor’s hospitality industry knowledge, experience, and strong relationships with industry leaders
  • Leverage adaptability as new technologies emerge
  • Easily integrate with revenue management, point of sale, sales and catering, price optimization, and more
  • Connect to financials, analytics, third-party gaming systems, and related software
  • Utilize as a nexus for greater business intelligence and strategic momentum via rich data collection

Productivity by the numbers

95%

of all check-ins via Infor HMS mobile app

1

core system to integrate multiple applications

4

of Virgin’s 4-star guest experiences are powered by Infor HMS

Additional resources

Best practice guide

8 ways hotels, resorts, and casinos can achieve resilience in the 2020s

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White paper

Technology, culture, and the new hotel experience

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eBook

Hotel technology digitalization—Take the next steps

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BLOG POST

5 ways hospitality technology should support guest expectations

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BLOG POST

Contactless technology, hospitality services, and the cloud

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BLOG POST

Smart technology and the future of hospitality

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